System requirements

Singup.org can be accessed on any computer or notebook running the major operating systems (e.g. Windows or Mac), the more contemporary the better will your experience be. You will also be able to access the web app anywhere you are via the browser on a mobile device or tablet.

Our website is accessible via any major modern browser such as Google Chrome, Microsoft Edge, Firefox, or Safari. For the best experience we recommend to always use the most up to date version of your browser.

When using your browser make sure cookies are accepted, JavaScript is allowed, and YouTube or Vimeo are not blocked, as our videos are hosted there, like many sites do. These settings are required to play songs, view scores or the whiteboard mode, play videos, enable appropriate login, and much more.

When at school, you might find that your network security is blocking features of the website (such as cookies) which are needed for the website to work appropriately. In this case, please talk to your IT co-ordinator about setting your school network to update any required software and to allow all content from singup.org as well as shop.singup.org.

Please refer to our Privacy Policy for further information on how we use your data.

If you are experiencing difficulties accessing the website or web app, or have any questions, our friendly Support Team is here to help.

I cannot access website content although my settings are up-to-date

If all your software and browser settings are up to date and correspond with the Sing Up system requirements (see above) and you are still experiencing difficulties using the website, here are a few pointers to help:

  • Clear your cookies and cache and restart your browser. You can do this in your browser’s privacy or security settings or by using the keyboard shortcut Ctrl+Shift+Delete (For Safari use Cmd+Alt+E).
  • Add singup.org to your browser as a trusted site. You can do this in your browser’s privacy or security settings.
  • You can also try to use Google Chrome as our website works best on this browser.

If you are still experiencing difficulties accessing the website or web app, or have any questions, our friendly Support Team is here to help.

I am trying to login and keep getting logged out or see an error/blank page

To be able to login to the website and stay logged in, make sure cookies are accepted and you use the most up-to-date version of your browser. It is also worth checking if JavaScript is allowed.

If you are at your school, you might find that your network security is blocking features of the website (such as cookies) which are needed for the website to work fully. In this case, please talk to your IT co-ordinator about setting your school network to update any required software and to allow all content from singup.org as well as shop.singup.org.

You may also try to use Google Chrome as our website works best on this browser.

Still experiencing difficulties? - Our friendly Support Team is here to help.

My password reminder hasn't arrived

Once you have submitted your email address on the forgotten password section, you will be informed right away if the email is on the way successfully.

Should you not receive your password notification into your inbox, it is likely that your email provider or network is blocking emails from Sing Up and you can:

  • Check your spam/junk folder
  • Add Sing Up to your ‘save senders’ list
  • Set your school network to allow all content from singup.org as well as shop.singup.org

If you don't receive a confirmation of successful submission, after submitting your email address on the forgotten password section, check the spelling or try to login with another email address you might regularly use.

Still experiencing difficulties? - Our friendly Support Team is here to help

We did not receive an order confirmation for our Membership order

Upon submitting a Sing Up Membership order successfully via our website, the order confirmation will be sent right away to the email address the individual placing the order used to login in with.

Should the order confirmation not arrive, it is likely that the email provider or network is blocking emails from Sing Up and you can:

  • Check your spam/junk folder
  • Add Sing Up to your ‘save senders’ list
  • Set your school network to allow all content from singup.org as well as shop.singup.org

Still experiencing difficulties? - Our friendly Finance Team is here to help

I can't find my organisation when signing up or changing my school/organisation

To find your school/organisation's Membership account, try searching for part fo the the postcode or school/organisation name:

  • For example, if you were a teacher at Hatch Warren Infant School, you could try searching for ‘Hatch’.
  • Alternatively, you can try inputting just the first part of your postcode - e.g. SE1.

If your school/organisation is still not appearing, it might not be registered with Sing Up yet and you may need to create a new Membership account.

Still experiencing difficulties? - Our friendly Support Team is here to help.

I would like to unsubscribe from Sing Up's emails

To unsubscribe from our emails, simply follow the unsubscribe link on the latest email you've received. You can also choose to unsubscribe from our communication in your Account area by editing your profile.

Please note, you will be unsubscribed from all Sing Up emails and may not receive Membership status reminders, such as renewal notifications. You will still receive communication about actions realised on your or your organisation's account, such as password reminders, applications to join, and more.

If you have any questions, our friendly Support Team is here to help.

I would like to delete my Sing Up account

If you wish to leave Sing Up and delete your account, it is worth considering that having a Sing Up account is free of charge. Even when your Membership runs out, it will not be extended automatically and you will become a free Sing Up Friend user. All your information such as your unlocked songs, your playlists and your favourites will still be available for you to use – some with limited access until you choose to renew your Membership again.

If you still decide to delete your account, this deletion will be permanent and to do so please get in touch with our friendly Support Team.

We would like to renew early, but will our current Membership be cut short?

Renewing early means that we add on 12 months of Membership from your current expiry date, and you will have no break in your access. You won’t lose out on any time left on your current Membership.

Anyone connected to your Membership account can always check the expiry date in their Account area.

Unless you're on a recurring payment plan, such as Direct Debit, your Membership will not be extended automatically, but anyone connected to your Membership can choose to renew as early as 3 months before the Membership is due to expire.

If you would like assistance with your renewal, don’t hesitate to get in touch with our friendly Support Team.

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