Terms and Conditions

Last updated: 18 May 2018

1.  Acceptance of Terms
2.  Changes and Updates
3.  Disclaimers and Limitations of Liability
4.  Ownership and Intellectual Property
5.  Privacy and Security
6.  Sing Up Accounts
7.  Membership Account Management and Use
8.  Membership Period and Fees
9.  Suspension and Termination
10. Sing Up Songs and Resources
11. Sing Up Credits
12. Streaming Fair Usage
13. Sing Up Magazine
14. Sing Up Training
15. Sing Up Awards
16. Governing Law and Jurisdiction
17. Registered Office

 

1. Acceptance of Terms

THESE TERMS OF USE (the “Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU (“customer”, “user”, “you”, “your”) AND SING UP LTD (“Sing Up”, “we”, “us”, “our”) governing your use of this site, www.singup.org (the “Site” or “website”), and Sing Up services (the “Services”), which includes but is not limited to products, software, and services offered by way of the website, and other Membership services. 

Please review the Terms fully before you use the Site and Services, create an account, or purchase Sing Up Membership. By using the Site and Services, you agree to be bound by the Terms. You shall also be subject to any additional terms posted with respect to individual sections of the Site or individual Services. If you do not agree, please discontinue the use of the Site and Services. 

2. Changes and Updates

2.1.  Changes to the Terms. The published date (“Last Updated Date”) states when the Terms were last modified. Sing Up may change the Terms at any time for a variety of reasons, including but not limited to reflecting changes to the business, applicable law, Services, Site functionality. It is your responsibility to review the Terms regularly. At Sing Up’s discretion, if an amendment to the Terms includes a substantial change, Sing Up will notify you. This may be done via email, notification on the Site, or via publishing a news article or blog post. The most current version of the Terms will always be posted on the Site and will be effective as of the Last Updated Date. Your continued access or use of the Site and Services after the Last Updated Date indicates your acceptance of the Terms as modified. 

2.2. Changes to the Site and/or Services. Sing Up changes and improves the Site and/or Services on a regular basis, which may add, alter, or remove functionality at any time without prior notice. Sing Up also reserves the right to withdraw, limit, or suspend access to the Site and/or Services at any time and without notice. Sing Up will not therefore accept any liability in case of temporary or indefinite unavailability of the Site and Services. At Sing Up’s discretion, if changes to the Site and Services are of substantial impact and if practicable under the circumstances, Sing Up will endeavour to notify you before changes take effect. 

2.3. Changes to songs and other content. Sing Up reserves the right to make changes to or remove songs and other content without prior notification. Sing Up has no obligation to continue to make available any particular song, resource, or content which has appeared on the Site or Song Bank previously. 

3. Disclaimers and Limitations of Liability

3.1. Availability. Please note that the Site and Services are provided on an "AS IS" basis and it is not technically possible for us to guarantee or warrant that this Site and Services will be bug-free, error-free, uninterrupted, or offered indefinitely. You understand and accept that this Site and Services may be inaccessible on occasions due to essential maintenance or technical difficulties or discontinued at any time and without prior notice. Sing Up will not therefore accept any liability in case of temporary or indefinite unavailability of the Site and Services. Sing Up have made and will  continue to make reasonable efforts to prevent Site and Services unavailability and we endeavour, at Sing Up’s discretion and if practicable under the circumstances, to notify you of the unavailability or discontinuation.

3.2. Information posted on the Site or in any communication. The information posted on the Site or in any communication, which we may send to you in accordance with our Privacy Policy, is indicative only and is not intended to be representations or advice on which you should solely rely. Whilst Sing Up makes reasonable efforts to check the accuracy of information provided on the Site or in any communication, it is nonetheless provided on as "AS IS" basis. Sing Up will not therefore accept any liability for any errors or omissions. If you are in any doubt as to the accuracy of information made available on the Site or in any communication, we recommend you seek verification by contacting us.

3.3. Third party resources. The Site and Services may contain links to websites operated by third parties. Sing Up does not imply endorsement in any way of the third-party websites, and has no control over these websites, the contents within these websites, or the Privacy Policy of these websites. Sing Up will therefore accept no liability in this respect.

3.4. Events outside of Sing Up’s control. Sing Up will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

i. Strikes, lock-outs or other industrial action. 
ii. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. 
iv. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 
v. Impossibility of the use of public or private telecommunications networks. 
vi. The acts, decrees, legislation, regulations or restrictions of any government. 

Sing Up’s performance under the Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

3.5. Limitation of liability. Sing Up’s liability for losses you suffer as a result of us breaking the Terms of this agreement including deliberate breaches is strictly limited to the price of the Membership you purchased. You expressly acknowledge and agree that Sing Up shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Sing Up has been advised of the possibility of such damage). This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

4. Ownership and Intellectual Property

4.1. Sing Up’s proprietary rights. Sing Up is the owner or the licensee of all intellectual property rights within the Site and Services (including any content made available through the Site and the underlying source code) that is protected by applicable intellectual property and other laws. You acknowledge and agree that content contained in sponsor advertisements or information presented to you through the Site and Services or advertisers is protected by third party copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorised by Sing Up or advertisers, you agree not to reproduce, duplicate, copy, modify, rent, lease, loan, sell, resell, distribute, exploit or create derivative works based on the Site and Services in whole or in part. This includes the sharing of content on Virtual Learning Environments. 

Sing Up grants you a non-transferable and non-exclusive right and licence to use the Site and Services for its intended purpose, subject to your compliance with these Terms. This license does not include the right to collect or use information contained on the websites for purposes prohibited by these Terms; to compete with Sing Up; to create derivative works based on the content of the websites; or download or copy the Site other than page caching. 

If you use the Site in a manner that exceeds the scope of this license or you breach these Terms, Sing Up may deactivate your account and revoke the Membership license granted to you and your organisation, and may take appropriate legal action against you.

4.2. Linking to the Site and or Services. Sing Up may authorise you to create a link to the Site and Services provided always that it is done fairly and legally. However, Sing Up will not accept the following:

i. 'framing' of a part of our Site and Services on any other website
ii. any suggestion that Sing Up in some way endorses or sponsors your website or your activities, or that there is a formal relationship of any kind between you and Sing Up unless this is true.

Sing Up may withdraw any authorisation in relation to linking at any time and without notice.

5. Privacy and Security

5.1. Privacy policy. Sing Up is committed to protecting your privacy and maintaining the security of any personal information received. Our Privacy Policy forms part of the Terms and you hereby acknowledge and agree that your personal data received through the use of this Site and Services will be handled in accordance with our Privacy Policy.

5.2. Security. Sing Up stores and processes your data in a manner consistent with industry standards. Sing Up has implemented appropriate technical, organisational, and administrative systems, policies, and procedures to help ensure the security, integrity, and confidentiality of your data and to mitigate the risk of unauthorised access. Further details on the security of the Site are detailed within our Privacy Policy. You agree that you will not do anything or allow anything to be done to compromise the security of this website.

5.3. Your responsibility. If you have a Sing Up user account with which you access the Site and Services, you agree to 

i. provide true, accurate, current, and complete information about yourself and your organisation as prompted by the registration form(s) ("Registration Data");
ii. maintain and promptly update the Registration Data to keep it true, accurate, current, and complete;
iii. keep safe the Registration Data. 

You should not share your Sing Up user account and are responsible for any activity occurring in your account, whether authorised by you or not. You agree to

iv. immediately notify Sing Up of any unauthorised access to your account or any other breach of security;
v. exit from your account at the end of each session using the ‘log out’ button;
vi. defend, indemnify, and hold harmless Sing Up from any loss or damage arising from unauthorised use of your Registration Data.

5.4. Children. The Sing Up Site and Services are not intended for use by children under the age of 16. If you are a child under the age of 16, you may not use the Site and Services. By using the Site and Services, you represent and warrant that you are not a child under the age of 16.

6. Sing Up Accounts

6.1. Sing Up user account. When signing up with Sing Up, a user account (“Sing Up account”, “Sing Up user”) is created for you. This user account can be a Friend user account (“trial account”), or can be attached to an Individual (single-user) Membership, or a School or Organisation or Partner (multi-user) Membership account. As a Sing Up user, you can at any time choose to become part of a Membership account, move Membership accounts, or turn your Sing Up user account to a Friend account. Sing Up user accounts are not subject to an expiry date and will remain registered until the account is closed either by yourself or by Sing Up (subject to 9.4. and 9.5.).

6.2. Sing Up Friend account. A Sing Up user not attached to any of the Membership accounts, will enjoy the benefits of a Sing Up Friend account with access to a limited number of selected trial resources, which you will be able to download, view, and stream for free. Sing Up Friend account users have the ability to purchase a full Membership, or apply to join an existing Membership (School or Organisation Membership only), if they are an employee of a school or organisation.

6.3. Individual Membership account. When purchasing an Individual Membership (New or Renewal), this Membership is attached to an Individual account. 

Active Individual Membership accounts include access to Membership benefits as stated on the Site. Expired or dormant Individual Membership accounts enjoy the benefits similar to a Sing Up Friend account with access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any resources downloaded, unlocked, and saved while having active Individual Membership will be remembered and saved, but will be locked until the Membership has been renewed.

Individual accounts are single-user accounts, and thus access to Sing Up resources through this Membership account cannot be shared by more than one user. During the purchase of a new Individual Membership, a Sing Up user creates a new Individual Membership account, which is owned by this Sing Up user and is not transferable.

You, as a Sing Up user, will become a Sing Up Individual Membership account holder as soon as payment has been received and approved for your Individual Membership order (New or Renewal).

6.4. School or Organisation Membership account. A school or organisation is represented within Sing Up by a School or Organisation Membership account record, and all Sing Up Memberships for the school or organisation will be attached to this Membership account.

If a school or organisation is not yet registered with Sing Up, a new School or Organisation Membership account can be created by a Sing Up user during the purchase of a new School or Organisation Membership.

Active School or Organisation Membership accounts include access to Membership benefits as stated on the Site. Expired or dormant School or Organisation Membership accounts enjoy the benefits similar to a Sing Up Friend account with access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any resources downloaded, unlocked, and saved while having active School or Organisation Membership will be remembered and saved, but will be locked until the Membership has been renewed.

School or Organisation Membership accounts are multi-user accounts, and thus access to Sing Up resources through this account can be shared by more than one Sing Up user. There are no restrictions on the number of Sing Up users that can be authorised to access a School or Organisation Membership account, so long as the Sing Up users are current employees of the school or organisation. 

You, as a Sing Up user, will become part of a Sing Up School or Organisation Membership account as soon as 

i. payment has been received and approved for the School or Organisation Membership order you placed, or
ii. payment has been received and approved for the School or Organisation Membership order a colleague placed, and you are attached to this School or Organisation account, or
iii. your application to join a School or Organisation account has been accepted by the Membership Administrator (subject to 7.2.).

6.5. Partner Membership account. A partner organisation (Music Education Hub, Music Service, Multi-Academy Trust, etc.) is represented within Sing Up by a Partner Membership account record, and all Sing Up Memberships for the partner organisation will be attached to this Membership account.

If a partner organisation is not yet registered with Sing Up, a new Partner Membership account will be set up by Sing Up to enable the purchase of a new Partner Membership.

Active Partner Membership accounts include access to Membership benefits as stated on the Site and within any additional terms. Expired or dormant Partner Membership accounts enjoy the benefits similar to a Sing Up Friend account with access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any resources downloaded, unlocked, and saved while having active Partner Membership will be remembered and saved, but will be locked until the Membership has been renewed.

Partner Membership accounts are multi-user accounts, and thus access to Sing Up resources through this account can be shared by more than one Sing Up user, so long as the Sing Up users are current employees of the partner organisation. As part of the Partner Membership account one Sing Up user can be added to the Partner Membership account free of charge. Additional Sing Up users over and above the one free user are chargeable and will need to be arranged with Sing Up.

You, as a Sing Up user, will become part of a Sing Up Partner Membership account as soon as payment has been received and approved for the Partner Membership order and additional login (where applicable), and you have been attached to this Partner Membership account by Sing Up. 

7. Membership Account Management and Use

7.1. Individual Membership account. The Sing Up user owning the Individual Membership account is the account administrator and is responsible for 

i. providing true, accurate, current, and complete information about the Individual Membership account as prompted by the registration form(s) ("Account Data");
ii. maintaining and promptly updating the Account Data to keep it true, accurate, current, and complete.

It is against the Terms to use a Sing Up Individual Membership in a school setting if the Sing Up user owning the Individual Membership is employed by a school as a full-time or part-time permanent member of staff. It is against the Terms to allow anyone else other than the account owner access to the Individual Membership account and Membership benefits.

The Individual account holder is responsible for any activity occurring in their Individual Membership, whether authorised or not, and agrees to

iii. immediately notify Sing Up of any unauthorised access to the Individual Membership account or any other breach of security;
iv. defend, indemnify, and hold harmless Sing Up from any loss or damage arising from unauthorised use of your Account Data.

7.2. School or Organisation account. A School or Organisation Membership is managed by at least one Membership administrator. A Sing Up user attached to a School or Organisation Membership can become an administrator

i. on activation of the Membership if this user placed the Membership order; or
ii. by another Membership administrator setting them as an administrator.

There are no restrictions on the number of Sing Up users that can be given administrator rights, but it is good practice to keep the number of administrators to a minimum. Every Sing Up administrator is responsible for

iii. providing true, accurate, current, and complete information about the School or Organisation Membership account as prompted by the registration form(s) ("Account Data");
iv. maintaining and promptly updating the Account Data to keep it true, accurate, current, and complete;
v. adding and approving additional Sing Up users to the School or Organisation account;
vi. removing any Sing Up user not actively employed by the school or organisation.

It is against the Terms to share the School or Organisation Membership across more than one school or organisation, except as expressly authorised by Sing Up. It is against the Terms to allow access to the School or Organisation Membership to any Sing Up user not actively employed by the school or organisation owning the Membership. 

Each Sing Up user with access to the School or Organisation Membership is responsible for any activity occurring in their School or Organisation Membership, whether authorised or not, and agrees to

vii. immediately notify Sing Up of any unauthorised access to the School or Organisation account or any other breach of security;
viii. defend, indemnify, and hold harmless Sing Up from any loss or damage arising from unauthorised use of your Account Data.

7.3. Partner Membership account. A Partner Membership is managed by at least one Membership administrator. A Sing Up user attached to a Partner Membership can become an administrator

i. when Sing Up assign administrator access to the Sing Up user account added free of charge as part of the Partner Membership account subscription; or
ii. by another Membership administrator setting them as an administrator (subject to 6.5. charges apply for additional Sing Up users).

There are no restrictions on the number of Sing Up users that can be given administrator rights, but it is good practice to keep the number of administrators to a minimum. Every Sing Up administrator is responsible for

iii. providing true, accurate, current, and complete information about the Partner Membership account as prompted by Sing Up on registration ("Account Data");
iv. maintaining and promptly updating the Account Data to keep it true, accurate, current, and complete;
v. requesting and approving additional Sing Up users with Sing Up;
vi. removing any Sing Up user not actively employed by the partner organisation.

It is against the Terms to share the Partner Membership across more than one organisation, including other organisations across the hub. It is against the Terms to allow access to the Partner Membership to any Sing Up user not actively employed by the partner organisation owning the Membership. 

Each Sing Up user with access to the Partner Membership is responsible for any activity occurring in their Partner Membership, whether authorised or not, and agrees to

vii. immediately notify Sing Up of any unauthorised access to the Partner account or any other breach of security;
viii. defend, indemnify, and hold harmless Sing Up from any loss or damage arising from unauthorised use of your Account Data.

8. Membership Period and Fees

8.1. Membership period. The membership period will be defined by the Membership product purchased, but the standard Sing Up Membership period is normally 12 months uninterrupted, unless otherwise stated.

The Membership period begins on the day the payment has been received and approved by Sing Up. An automated email notification will be sent to the contact stated on the order documents, confirming the start of the Membership period. Sing Up shall be under no obligation to provide the Services until the Membership fee has been received and approved by Sing Up.

At the end of a Membership period the Membership account will show as expired. Membership does not renew automatically. Any Sing Up user attached to a Membership account can renew the Membership for this account up to 3 months before the expiry date and any time after the account shows as expired. Renewal orders can be placed online (Individual, School, or Organisation Membership only), or by contacting Sing Up.

8.2. Top-Up products. Top-Up products are available in conjunction with Sing Up Membership only. Sing Up users may add Top-Up products to their Membership at the time of placing a Membership order, or any time while the Membership is active. Service and digital Top-Up products expire with the Membership and cannot be used without active Membership. 

8.3. Membership fees and Top-Up product fees. Membership prices and Top-Up product prices will be as quoted on the Site, except in the case of obvious error. 

Prices displayed will be in pounds sterling and net of VAT unless otherwise stated. VAT will be added at the standard UK rate according to current national and international VAT laws for trading UK products nationally and internationally. 

Additional fees may apply, including but not limited to payment handling fees, and shipping fees.

The order total (including VAT, applicable discounts, and additional fees) will be stated on checkout before payment is made.

Sing Up reserve the right to change fees at any time, but changes will not affect existing contracts and orders which we have already accepted. 

8.4. Offers, discounts, and incentives. From time to time Sing Up may run discounts, offers, and promotions on Memberships and other products. Sing Up reserve the right to change, amend or withdraw these offers at any time.

8.5. Payment options and processing. The payment option applicable for your chosen product(s) will be confirmed during checkout.

Payment options available are:

i. Debit/Credit card: Once the card details, billing details, and shipping details (where applicable) have been submitted, the card will be debited, and the order placed. Confirmation of the card transaction will be sent via email to the email address linked to the Sing Up user account used to place the order. Sing Up do not hold or store any card payment details directly. Online payments are processed through the secure SagePay payment gateway (www.sagepay.com).
ii. PayPal: Once the PayPal details, billing details, and shipping details (where applicable) have been submitted, the PayPal account will be debited, and the order placed. Confirmation of the PayPal transaction will be sent via email to the email address linked to the Sing Up user account used to place the order. Sing Up do not hold or store any PayPal payment details directly. PayPal payments are processed via the secure PayPal gateway (www.paypal.com).
iii. Invoice/BACS: Once the order has been submitted, an invoice outlining ways to pay will be sent via email to the email address linked to the Sing Up user account used to place the order.

9. Suspension and Termination

9.1. By You. Cancel services and digital content. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the contract for purchase of any services and digital content within 14 days of placing the order. You can cancel by contacting Sing Up via

i. email: support@singup.org,
ii. telephone: +44 207 908 5148,
iii. post: Sing Up, Bloomsbury House, 74-77 Great Russell Street, London, WC1B 3DA, United Kingdom

Where, within this 14-day period, you used the service or digital content, you may still have the right to cancel, however Sing Up will refund any monies paid minus the proportionate cost of the service you have already received.

9.2. By you. Cancel physical goods. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the contract for purchase of physical goods within 14 days from the day you received the goods. This applies to all goods supplied by Sing Up with the exception of CDs, Videos, DVDs, software, books, and magazines, where the item has been either tampered with or unsealed. You can cancel by contacting Sing Up via

i. email: support@singup.org,
ii. telephone: +44 207 908 5148,
iii. post: Sing Up, Bloomsbury House, 74-77 Great Russell Street, London, WC1B 3DA, United Kingdom

It is advised to state the invoice number when contacting Sing Up.

Physical goods returned to Sing Up should be clearly marked as "Contract Cancellation" and must include all relevant documentation. Sing Up advise

iv. using a recorded delivery method for the return of goods, for your protection.
v. packaging the items securely, as returned goods that are damaged will not qualify for refund. 

A refund will be given for the value of the goods supplied only. You are responsible for the cost of the original despatch and the return of the goods. A refund is subject to the goods reaching Sing Up within 14 calendar days of the date on which you received them.

9.3. By you. Report faulty goods. Where services or goods supplied by Sing Up are deemed to be faulty, Sing Up will provide either a replacement or a full refund. You can report faulty services or goods by contacting Sing Up via

i. email: support@singup.org,
ii. telephone: +44 207 908 5148,
iii. post: Sing Up, Bloomsbury House, 74-77 Great Russell Street, London, WC1B 3DA, United Kingdom

Sing Up advise stating the invoice number when reporting faulty services or goods.

9.4. By you. Terminate Sing Up user account. In accordance with our Privacy Policy, requests to terminate a Sing Up user account may be made any time. To terminate a Sing Up user account, the account holder should contact Sing Up via the contact form

Sing Up will permanently terminate a Sing Up user account and remove user data to the extent permissible by applicable law. If a Sing Up user requesting termination has access to an Individual Membership account, the Individual Membership account will be terminated at the same time. If a Sing Up user requesting termination has access to a School, Organisation, or Partner Membership account, the Sing Up user account will be removed from the Membership account at point of user account deactivation.

Where the right to cancel a contract is exercised (subject to 9.1. and 9.2.), this does not terminate the Sing Up user account. It is responsibility of the Sing Up user account holder to request with Sing Up the deactivation of the Sing Up user account.

9.5. By Sing Up. In its sole discretion, without liability to you or any third party, and with or without notice, Sing Up reserves the right to 

i. suspend or terminate your Sing Up user account and the Membership account you access on a temporary or permanent basis,
ii. suspend or terminate any of your passwords or accounts (or any part(s) thereof or related files and information),
iii. remove and discard any of your content,

if Sing Up believes that you have violated or acted inconsistently with the letter or spirit of these Terms. Any suspected abuse of the Site, the Services, and benefits given with Membership or without, will be followed up. In the event where a breach of the Terms is confirmed, Sing Up reserve the right to terminate Membership without refund of monies paid.

The responses described in this paragraph are not limited, and Sing Up may take any other action we reasonably deem appropriate in connection with any breach of these Terms, and Sing Up may use whatever information that is available about you to stop any further infringements. This may include disclosing any relevant information to the relevant law enforcement authorities.

9.6. Disputes. In the event of any disputes arising, Sing Up will endeavour to provide analytical information on your usage for purposes of clarification, but has no liability to do so. Sing Up will not be held responsible for any disputes that arise as a result of usage by users who have been authorised to access the Site and Services via a Membership account.

10. Sing Up Songs and Resources

10.1.  Access to songs and resources. Sing Up users will have access to high quality songs and resources via the Site and the Song Bank. All songs and resources made available are subject to the chosen Sing Up account type (subject to 6.2. to 6.5.), as well as copyright and license restrictions.

Songs and resources will normally need to be unlocked by the use of a credit (subject to 11.1. to 11.7.), except if free access is provided. Free access to songs may be time limited and Sing Up reserve the right to change, amend, or withdraw access to free songs. Once unlocked, songs and resources, except for song sheets, are available without time limitation as long as active Membership is held. Song sheets are available for a period of 12 weeks uninterrupted, as long as active Membership is held. You will have the possibility to re-unlock song sheets again after the 12 weeks have passed.

10.2.  Playlists. Playlists created by a Sing Up user belong to that Sing Up user and are not transferable. When a Sing Up user has access to a Membership account, and until this user is removed from the Membership account, this user’s playlists will be shared with any Sing Up user attached to the Membership account.

10.3.  Sing Up Friend account. With a Sing Up Up Friend account (subject to 6.2.), you have access to a limited number of selected trial resources, which you will be able to download, view, and stream for free. License restrictions may apply if songs and resources are accessed from outside of the United Kingdom and Republic of Ireland.

The songs and resources you access as part of a trial account are for your sole use. You may not share the songs and resources with others as this is against the law and deemed to be ‘file sharing’. This is because it prevents the copyright holders from being paid when their music or lyrics are used.

10.4.  Individual Membership account. A Sing Up user with access to an active Individual Membership account (subject to 6.3.) can access any songs and resources published on the Site. A Sing Up user with access to an expired or dormant Individual Membership account can enjoy the benefits similar to a Sing Up Friend account with access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any resources downloaded, unlocked, and saved while having active Individual Membership will be remembered and saved, but will be locked until the Membership has been renewed. License restrictions may apply if songs and resources are accessed from outside of the United Kingdom and Republic of Ireland.

The songs and resources you access as part of an Individual Membership account are for your sole use. You may not share the songs and resources with others as this is against the law and deemed to be ‘file sharing’. This is because it prevents the copyright holders from being paid when their music or lyrics are used.

10.5.  School or Organisation Membership account. A Sing Up user with access to an active School or Organisation Membership account (subject to 6.4.) can access any songs and resources published on the Site. A Sing Up user with access to an expired or dormant School or Organisation Membership account can enjoy the benefits similar to a Sing Up Friend account with access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any resources downloaded, unlocked, and saved while having active School or Organisation Membership will be remembered and saved, but will be locked until the Membership has been renewed. License restrictions may apply if songs and resources are accessed from outside of the United Kingdom and Republic of Ireland.

Any Sing Up user with access to a School or Organisation Membership account is part of this account’s community. Thus, access to Sing Up songs and resources through a School or Organisation Membership account is shared by all Sing Up users attached to the School or Organisation Membership account. The songs and resources accessed by a Sing Up user as part of a School or Organisation Membership account, may not be shared with anyone not actively employed by the school or organisation owning the Membership, as this is against the law and deemed to be ‘file sharing’. This is because it prevents the copyright holders from being paid when their music or lyrics are used.

10.6.  Partner Membership account. A Sing Up user with access to an active Partner Membership account (subject to 6.5.) can access any songs and resources published on the Site. A Sing Up user with access to an expired or dormant Partner Membership account can enjoy the benefits similar to a Sing Up Friend account with access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any resources downloaded, unlocked, and saved while having active Partner Membership will be remembered and saved, but will be locked until the Membership has been renewed. License restrictions may apply if songs and resources are accessed from outside of the United Kingdom and Republic of Ireland.

Any Sing Up user with access to a Partner Membership account is part of this account’s community. Thus, access to Sing Up songs and resources through a Partner Membership account is shared by all Sing Up users attached to the Partner Membership account (subject to 6.5. charges apply for additional Sing Up users). The songs and resources accessed by a Sing Up user as part of a Partner Membership account, may not be shared with anyone not actively employed by the partner organisation owning the Membership, as this is against the law and deemed to be ‘file sharing’. This is because it prevents the copyright holders from being paid when their music or lyrics are used.

11. Sing Up Credits

11.1.  Ownership and number. Credits belong to the Membership account and are only available with active Sing Up Membership. The amount of credits given with Membership depend on the chosen Sing Up Membership account type.

11.2.  Credit Top-Ups. Additional credits are available for purchase through our online shop in order to top up available credits at an active Membership account (subject to 8.2).

11.3.  Unused credits. Unused credits may be carried over from one year's Membership to the next, provided the Membership is renewed prior to the expiry date. Any unused credits will be lost, if a Membership is not renewed prior to the expiry date. Unused credits cannot be redeemed in monetary value. Sing Up reserve the right to cap at any time the number of unused credits to be carried over.

11.4.  Sing Up Friend account. With a Sing Up Friend account (subject to 6.2.), you will not have access to and will not be able to purchase credits.

11.5.  Individual Membership account. The credits you access as part of an Individual Membership account (subject to 6.3.) are for your sole use.

11.6.  School or Organisation Membership account. Any Sing Up user with access to a School or Organisation Membership account (subject to 6.4.) is part of this account’s community. Thus, access to Sing Up credits through a School or Organisation Membership account is shared by all Sing Up users attached to the School or Organisation Membership account. It is the Membership administrator’s responsibility to convey any rules, restrictions, and fair usage policies as deemed appropriate by the organisation owning the Membership.

11.7.  Partner Membership account. Any Sing Up user with access to a Partner Membership account (subject to 6.5.) is part of this account’s community. Thus, access to Sing Up credits through a Partner Membership account is shared by all Sing Up users attached to the Partner Membership account. It is the Membership administrator’s responsibility to convey any rules, restrictions, and fair usage policies as deemed appropriate by the organisation owning the Membership.

12. Streaming Fair Usage

12.1.  Purpose. Streaming of the Sing Up Song Bank is subject to a Fair Usage Policy, which is designed to ensure that all Sing Up Friend users or users with access to a Membership account will be able to stream the Sing Up Song Bank as much as needed. 

12.2.  Streams permissible. The streams permissible differs based on the Membership account type chosen. The streams permissible per Membership account type are reviewed regularly in conjunction to one another to ensure fair usage bands, which are set at a very high level proportionately. 

12.3.  Excessive usage. Sing Up will review regularly the streaming usage of Sing Up Friend users and Membership accounts. Excessive usage by any user and Membership account will be treated the same under the terms of the Fair Usage Policy. If any user or Membership account vastly exceeds the proportionate streaming level, Sing Up reserves the right to

i. contact the Sing Up Friend user or Membership account administrator to investigate why excessive streaming is occurring and whether a solution can be found.
ii. in extreme cases, where a solution cannot be found, suspend, until the matter can be resolved, or terminate, without refund of monies paid, the Sing Up Friend user account or Membership account.

A resolution for excessive streaming may include, but is not limited to, purchasing an additional streaming top-up to cover the usage over and above the limit, changing the Membership account type to one which aligns with the higher streaming need.

13. Sing Up Magazine

13.1.  Recipient and number of physical copies. Physical copies of the Sing Up Magazine are only available with active Sing Up Membership, and will be sent via second class post to the shipping address stated on the order documents, if not otherwise requested. For copyright reasons physical copies of the magazine are not available outside the United Kingdom and Republic of Ireland. The number of physical copies of magazines sent per term with Membership depend on the chosen Sing Up Membership account type.

13.2.  Magazine top-ups. Additional copies or an annual subscription of the physical Sing Up Magazine are available for purchase through our online shop (subject to 8.2.) with an active Membership account.

13.3.  Digital magazine. Digital access to the Sing Up Magazine is available with active Sing Up Membership depending on the chosen Sing Up Membership account type.

13.4.  Sing Up Friend account. With a Sing Up Friend account (subject to 6.2.), you will not have access to the Sing Up Magazine.

13.5.  Individual Membership account. Any Sing Up user with access to an active Individual Membership account (subject to 6.3.) will not receive physical copies of the Sing Up Magazine as part of Membership. A magazine top-up can be purchased by anyone within the United Kingdom and the Republic of Ireland. Access to the digital magazine is not available to Sing Up users with access to an Individual Membership account.

13.6.  School or Organisation Membership account. Any Sing Up user with access to a School or Organisation Membership account (subject to 6.4.) is part of this account’s community. Thus, access to the digital and physical Sing Up Magazine through a School or Organisation Membership account is shared by all Sing Up users. It is the Membership administrator’s responsibility to convey any rules, restrictions, and fair usage policies as deemed appropriate by the organisation owning the Membership.

A Sing Up user with access to a School or Organisation Membership account, within the United Kingdom and the Republic of Ireland, may purchase a personal physical copy of the termly magazine or an annual subscription, in addition to the magazine received as part of the Membership.

13.7.  Partner Membership account. Any Sing Up user with access to a Partner Membership account (subject to 6.4.) is part of this account’s community. Thus, access to the digital and physical Sing Up Magazine through a Partner Membership account is shared by all Sing Up users. It is the Membership administrator’s responsibility to convey any rules, restrictions, and fair usage policies as deemed appropriate by the organisation owning the Membership.

A Sing Up user with access to a Partner Membership account, within the United Kingdom and the Republic of Ireland, may purchase a personal physical copy of the termly magazine or an annual subscription, in addition to the magazine received as part of the Membership.

14. Sing Up Training

14.1.  Sing Up virtual training events and webinars. From time to time Sing Up may offer training in the form of virtual training events or webinars. The event topic, delivery staff, date, time, price, access depending on Sing Up account type, and other event attributes, are as advertised with the event. The event’s terms and conditions will apply.

Sing Up reserve the right to cancel, reschedule, or make amends to virtual training events or webinars, including but not limited to the date, timings, content, access and delivery staff. It is your responsibility to ascertain whether a virtual training event or webinar has been amended, rescheduled, or cancelled, and to rebook for any new dates, if provided. Sing Up will use reasonable endeavours to notify participants in good time of changes to virtual training events or webinars, but Sing Up do not guarantee that participants will be informed before the date of the event.

14.2.  Training videos. Access to high quality video content is provided in the form of training videos, documentaries, and how-to guides through the Site. Assess to training videos is provided as stated on the Site and may depend on the Sing Up account type chosen. Sing Up will endeavour to provide the highest quality content. Sing Up reserves the right to change, modify, or discontinue any aspect or feature of our video content at any time.

14.3.  Face-to-face training events. From time to time Sing Up may offer face-to-face training events. The event topic, delivery staff, date, time, price, access depending on Sing Up account type, and other event attributes, are as advertised with the event. The event’s terms and conditions will apply. 

Where Sing Up provides training directly, Sing Up reserve the right to cancel, reschedule, or make amends to face-to-face training events, including but not limited to the venue, location, timings, content, delivery staff, etc. It is your responsibility to ascertain whether a face-to-face training event has been amended, rescheduled, or cancelled, and to rebook for any new dates, if provided. Sing Up will use reasonable endeavours to notify participants of changes to face-to-face training events in good time.

Where Sing Up promotes or endorses training delivered by, or in conjunction with, a third party, Sing Up will not be held responsible for the content or any changes, amendments or cancellations. Third party training providers reserve the right to cancel, reschedule, or make amends to face-to-face training events, including but not limited to the venue, location, timings, content, delivery staff, and will make all reasonable endeavours to notify participants in good time should this be necessary.

14.4.  Partner Membership training. One face-to-face training session lasting approximately 75 minutes (“free training session”) is included as part of Partner Membership. Additional partner training sessions over and above the one free training session are chargeable and will need to be arranged with Sing Up.

The topic, focus, date, time, and location will need to be agreed with Sing Up. Requests for training need to be made to Sing Up not later than 14 weeks before the event date.

Entitlement to the free training session expires with the Membership and cannot be carried over from one year's Membership to the next.

As part of the free training event Sing Up will provide a choice of topics, access to the training resources, and the trainer. The partner organisation will need to

i. arrange a suitable venue,
ii. provide the technical resources, including but not limited to secure and reliable internet connection, laptop with keyboard and mouse, projector, PA system, flip-chart,
iii. promote the training session to attendees to ensure a good number of participants,
iv. cover the cost of travel, accommodation, and subsistence for the trainer.

Sing Up reserve the right to cancel or rearrange the training event, without refund of moneys paid, if an attendee number of less than 10 is confirmed, unless otherwise agreed. The partner organisation may cancel or request to rearrange an agreed training event without losing entitlement for free training as part of the Partner Membership where arrangements for travel, accommodation, or planning of such have not yet commenced. Any expenses occurred by Sing Up for travel or accommodation are still payable by the partner organisation in the event of cancellation.

15. Sing Up Awards

15.1.  Access and terms. Sing Up Awards are a benefit of School and Organisation Membership within the United Kingdom and the Republic of Ireland and are mainly relevant to schools or organisations with student ages ranging from 5 to 11. Please refer to the separate Awards Terms and Conditions for further detail on access to the Sing Up Awards.

16. Governing Law and Jurisdiction

16.1.  All of the Terms are governed by English Law and any disputes arising out of any transaction with Sing Up are subject to the exclusive jurisdiction of the English Courts. 

16.2.  If any of these terms are determined to be illegal, invalid or otherwise unenforceable, then to the extent in which that term is illegal, invalid, or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

17. Registered Office

17.1.  Sing Up, The Sage Gateshead, St Mary’s Square, Gateshead Quays, Gateshead, NE8 2JR, United Kingdom

17.2.  Sing Up is registered in England as a company limited by guarantee. Company number: 7986973. 

17.3.  Sing Up is registered for VAT. VAT registration number: GB 130 8170 45.

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