Terms and Conditions

1. Acceptance of Terms

THESE TERMS OF USE (the “Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU (“customer”, “user”, “you”, “your”) AND SING UP LTD (“Sing Up”, “we”, “us”, “our”) governing your use of the Sing Up website www.singup.org (“Site”, “website”), the Sing Up shop www.shop.singup.org ("Shop", "Site"), and Sing Up services (“Services”), which includes but is not limited to products, software, and services offered by way of the website, and other Membership services. 

Please review the Terms fully before you use the Site, Shop, and Services, create an account, or purchase from the Sing Up shop. By using the Site, Shop, and Services, you agree to be bound by the Terms. You shall also be subject to any additional terms posted with respect to individual sections of the Site, Shop, or individual Services. If you do not agree, please discontinue the use of the Site, Shop, and Services. 
 

2. Changes and Updates

2.1.  Changes to the Terms. The published date (“Last Updated Date”) states when the Terms were last modified. Sing Up may change the Terms at any time for a variety of reasons, including but not limited to reflecting changes to the business, applicable law, Services, Site functionality. It is your responsibility to review the Terms regularly. At Sing Up’s discretion, if an amendment to the Terms includes a substantial change, Sing Up will notify you. This may be done via email, notification on the Site, or via publishing a news article or blog post. The most current version of the Terms will always be posted on the Site and will be effective as of the Last Updated Date. Your continued access or use of the Site and Services after the Last Updated Date indicates your acceptance of the Terms as modified. 

2.2. Changes to the Site and/or Services. Sing Up changes and improves the Site and/or Services on a regular basis, which may add, alter, or remove functionality at any time without prior notice. Sing Up also reserves the right to withdraw, limit, or suspend access to the Site and/or Services at any time and without notice. Sing Up will not therefore accept any liability in case of temporary or indefinite unavailability of the Site and Services. At Sing Up’s discretion, if changes to the Site and Services are of substantial impact and if practicable under the circumstances, Sing Up will endeavour to notify you before changes take effect. 

2.3. Changes to songs and other content. Sing Up reserves the right to make changes to or remove songs and other content without prior notification. Sing Up has no obligation to continue to make available any particular song, resource, or content which has appeared on the Site or Song Bank previously. 
 

3. Disclaimers and Limitations of Liability

3.1. Availability. Please note that the Site and Services are provided on an "AS IS" basis and it is not technically possible for us to guarantee or warrant that this Site and Services will be bug-free, error-free, uninterrupted, or offered indefinitely. You understand and accept that this Site and Services may be inaccessible on occasions due to essential maintenance or technical difficulties or discontinued at any time and without prior notice. Sing Up will not therefore accept any liability in case of temporary or indefinite unavailability of the Site and Services. Sing Up have made and will  continue to make reasonable efforts to prevent Site and Services unavailability and we endeavour, at Sing Up’s discretion and if practicable under the circumstances, to notify you of the unavailability or discontinuation.

3.2. Information posted on the Site or in any communication. The information posted on the Site or in any communication, which we may send to you in accordance with our Privacy Policy, is indicative only and is not intended to be representations or advice on which you should solely rely. Whilst Sing Up makes reasonable efforts to check the accuracy of information provided on the Site or in any communication, it is nonetheless provided on as "AS IS" basis. Sing Up will not therefore accept any liability for any errors or omissions. If you are in any doubt as to the accuracy of information made available on the Site or in any communication, we recommend you seek verification by contacting us.

3.3. Third party resources. The Site and Services may contain links to websites operated by third parties. Sing Up does not imply endorsement in any way of the third-party websites, and has no control over these websites, the contents within these websites, or the Privacy Policy of these websites. Sing Up will therefore accept no liability in this respect.

3.4. Events outside of Sing Up’s control. Sing Up will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

i. Strikes, lock-outs or other industrial action. 
ii. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. 
iv. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 
v. Impossibility of the use of public or private telecommunications networks. 
vi. The acts, decrees, legislation, regulations or restrictions of any government.
 

Sing Up’s performance under the Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

3.5. Limitation of liability. Sing Up’s liability for losses you suffer as a result of us breaking the Terms of this agreement including deliberate breaches is strictly limited to the price of the Membership you purchased. You expressly acknowledge and agree that Sing Up shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Sing Up has been advised of the possibility of such damage). This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
 

4. Ownership and Intellectual Property

4.1. Sing Up’s proprietary rights. Sing Up is the owner or the licensee of all intellectual property rights within the Site and Services (including any content made available through the Site and the underlying source code) that is protected by applicable intellectual property and other laws. You acknowledge and agree that content contained in sponsor advertisements or information presented to you through the Site and Services or advertisers is protected by third party copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorised by Sing Up or advertisers, you agree not to reproduce, duplicate, copy, modify, rent, lease, loan, sell, resell, distribute, exploit or create derivative works based on the Site and Services in whole or in part. This includes the sharing of content on Virtual Learning Environments. 

Sing Up grants you a non-transferable and non-exclusive right and licence to use the Site and Services for its intended purpose, subject to your compliance with these Terms. This license does not include the right to collect or use information contained on the websites for purposes prohibited by these Terms; to compete with Sing Up; to create derivative works based on the content of the websites; or download or copy the Site other than page caching. 

If you use the Site in a manner that exceeds the scope of this license or you breach these Terms, Sing Up may deactivate your account and revoke the Membership license granted to you and your organisation, and may take appropriate legal action against you.

4.2. Linking to the Site and or Services. Sing Up may authorise you to create a link to the Site and Services provided always that it is done fairly and legally. However, Sing Up will not accept the following:

i. 'framing' of a part of our Site and Services on any other website
ii. any suggestion that Sing Up in some way endorses or sponsors your website or your activities, or that there is a formal relationship of any kind between you and Sing Up unless this is true.

Sing Up may withdraw any authorisation in relation to linking at any time and without notice.
 

5. Privacy and Security

5.1. Privacy policy. Sing Up is committed to protecting your privacy and maintaining the security of any personal information received. Our Privacy Policy forms part of the Terms and you hereby acknowledge and agree that your personal data received through the use of this Site and Services will be handled in accordance with our Privacy Policy.

5.2. Security. Sing Up stores and processes your data in a manner consistent with industry standards. Sing Up has implemented appropriate technical, organisational, and administrative systems, policies, and procedures to help ensure the security, integrity, and confidentiality of your data and to mitigate the risk of unauthorised access. Further details on the security of the Site are detailed within our Privacy Policy. You agree that you will not do anything or allow anything to be done to compromise the security of this website.

5.3. Your responsibility. If you have a Sing Up user account with which you access the Site and Services, you agree to 

i. provide true, accurate, current, and complete information about yourself and your organisation as prompted by the registration form(s) ("Registration Data");
ii. maintain and promptly update the Registration Data to keep it true, accurate, current, and complete;
iii. keep safe the Registration Data. 

You should not share your Sing Up user account and are responsible for any activity occurring in your account, whether authorised by you or not. You agree to

iv. immediately notify Sing Up of any unauthorised access to your account or any other breach of security;
v. exit from your account at the end of each session using the ‘log out’ button;
vi. defend, indemnify, and hold harmless Sing Up from any loss or damage arising from unauthorised use of your Registration Data.

5.4. Children. The Sing Up Site and Services are not intended for use by children under the age of 18. If you are a child under the age of 18, you may not use the Site and Services. By using the Site and Services, you represent and warrant that you are not a child under the age of 18.
 

6. Sing Up Accounts

6.1. Sing Up user account. When signing up with Sing Up as a member of staff or independent provider, a user account (“Sing Up user account”, “Sing Up user”) is created. This user account can be a trial account ("Sing Up Friend" account), or can be attached to a single-user Membership account (e.g. Choir Leader Membership), or a multi-user Membership account (e.g. account owned by a school or organisation). A Sing Up user can at any time become part of a Membership account, move Membership accounts, or detach from a Membership account and become a trial account again. Sing Up user accounts are not subject to an expiry date and will remain registered until the account is closed either by yourself or by Sing Up (subject to 9.4. to 9.6.).

6.2. Trial account. A Sing Up user not attached to a Membership account, will enjoy the benefits of a trial account ("Sing Up Friend" account) with full access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any non-trial resources can be previewed only. Trial account users have the ability to purchase Sing Up Membership by purchasing first time Membership for a new Membership account (single-user or multi-user Membership account) or by renewing Membership for an existing Membership account (multi-user Membership account only). Sing Up Friend account users can also get access to Membership resources by applying to join an existing Membership account (multi-user Membership account only) if they are an employee of a school or organisation.

6.3. Single-user Membership account. When purchasing a single-user Membership (e.g. Choir Leader Membership), this Membership is assigned to a single-user Membership account. The Sing Up user, who placed the Membership order, will receive access to this Membership account.

Active single-user Membership accounts include access to Membership benefits as stated on the Site. Expired or dormant single-user Membership accounts enjoy full access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any non-trial resources can be previewed only. Any resources downloaded, unlocked, or saved while having active single-user Membership will be remembered and saved, but will be locked until the Membership has been renewed.

Single-user Membership accounts belong to and are used by one individual, and thus access to Sing Up resources through this Membership account cannot be shared by more than one individual. The Sing Up user, who placed the first Membership order for this account, will be identified as the owner of the single-user Membership account. Ownership of a single-user Membership account is not transferable.

6.4. Multi-user Membership account. A school, Music Education Hub, Music Service, Multi-Academy Trust, or any other organisation is represented within Sing Up by a multi-user Membership account, and all Sing Up Memberships for the school or organisation will be attached to this Membership account.

If a school or organisation is not yet registered with Sing Up, a new multi-user Membership account can be created during the purchase of the first-time Membership.

Active multi-user Membership accounts include access to Membership benefits as stated on the Site. Expired or dormant multi-user Membership accounts enjoy full access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any non-trial resources can be previewed only. Any resources downloaded, unlocked, and saved while having active Membership will be remembered and saved, but will be locked until the Membership has been renewed.

Multi-user Membership accounts belong to the school or organisation and access to the Membership account and Membership benefits can be shared by more than one Sing Up user, so long as the Sing Up users are current employees of the school or organisation (subject to 7.2.). Multi-user Membership accounts belonging to a Music Education Hub, Music Service, Multi-Academy Trust, or similar ("partner organisation") include one free of charge Sing Up user with access the Membership account. Additional Sing Up users over and above the one free user are chargeable, unless otherwise stated, and will need to be arranged with Sing Up. There are no restrictions on the number of Sing Up users that can be authorised to access a multi-user Membership account belonging to a school or any other organisation.

6.5. Student account. A Student user account (“Student user") is created by a Sing Up user with access to a multi-user Membership account belonging to a school. A Student user account cannot be created independently of the Membership account (“parent Membership account”, “parent account”) and cannot move Membership accounts. Until deleted, a Student user account stays part of the Membership account it was created under.

The owner of the Membership account is taking responsibility of any student data submitted to Sing Up, and in complying with data protection laws applicable. Students & Groups Manager administrators are taking responsibility for the management of Student user accounts on Sing Up.

Student users receive access to resources via the Student Area under student.singup.org and cannot access resources on www.singup.org. Student users inherit the Membership status as well as Membership benefits from their parent Membership account. There are no restrictions on the number of Student user accounts that can be created under a Membership account.
 

7. Membership Account Management and Use

7.1. Single-user Membership account. The Sing Up user owning the single-user Membership account is the account administrator and is responsible for

i. providing true, accurate, current, and complete information about the single-user Membership account as prompted by the registration form(s) ("Account Data");
ii. maintaining and promptly updating the Account Data to keep it true, accurate, current, and complete.

It is against the Terms to use a single-user Membership in a school or any organisational setting if the Sing Up user owning the single-user Membership account is employed by a school as a full-time or part-time permanent member of staff. It is against the Terms to allow anyone else other than the account owner access to the single-user Membership account and Membership benefits.

The single-user Membership account holder is responsible for any activity occurring on their Membership account, whether authorised or not, and agrees to

iii. immediately notify Sing Up of any unauthorised access to the Membership account or any other breach of security;
iv. defend, indemnify, and hold harmless Sing Up from any loss or damage arising from unauthorised use of your Account Data.

7.2. Multi-user Membership account. A multi-user Membership account is managed by at least one Membership Administrator. Any Sing Up user attached to a multi-user Membership account can become a Membership Administrator

i. on activation of the Membership if this Sing Up user placed the Membership order; or
ii. by another Membership Administrator setting them as a Membership Administrator (subject to 6.4.).

There are no restrictions on the number of Sing Up users that can be given Membership Administrator rights, but it is good practice to keep the number of Membership Administrators to a minimum. Every Membership Administrator is responsible for

iii. providing true, accurate, current, and complete information about the multi-user Membership account as prompted by the registration form(s) ("Account Data");
iv. maintaining and promptly updating the Account Data to keep it true, accurate, current, and complete;
v. adding and approving additional Sing Up users to the multi-user Membership account;
vi. removing any Sing Up user not actively employed by the school or organisation owning the Membership;
vii. managing administrator privileges of Sing Up users attached to the Membership account, such as assigning or removing Membership Administrator or Students & Groups Manager privileges.

It is against the Terms to share the multi-user Membership account across more than one school or organisation (including other organisations across a hub), except as expressly authorised by Sing Up. It is against the Terms to allow access to the multi-user Membership account to any Sing Up user not actively employed by the school or organisation owning the Membership.

Each Sing Up user with access to the multi-user Membership account is responsible for any activity occurring on this Membership account, whether authorised or not, and agrees to

vii. immediately notify Sing Up of any unauthorised access to the Membership account or any other breach of security;
viii. defend, indemnify, and hold harmless Sing Up from any loss or damage arising from unauthorised use of your Account Data.
 

8. Membership Period and Fees

8.1. Membership period. The membership period will be defined by the Membership product purchased, but the standard Sing Up Membership period is normally 12 months uninterrupted, unless otherwise stated.

The Membership period begins on the day the payment has been received and approved by Sing Up. An automated email notification will be sent to the contact stated on the order documents, confirming the start of the Membership period. Sing Up shall be under no obligation to provide the Services until the Membership fee has been received and approved by Sing Up.

At the end of a Membership period, the Membership account will show as expired, any unused Membership benefits will expire, and access to the Student area will be paused for Sing Up users as well as Student users. Membership does not renew automatically. Any Sing Up user attached to a Membership account can renew the Membership for this account up to 3 months before the expiry date and any time after the account shows as expired.

8.2. Top-Up products. Top-Up products are available in conjunction with Sing Up Membership only. Sing Up users may add Top-Up products to their Membership at the time of placing a Membership order, or any time while the Membership is active. Service and digital Top-Up products expire with Membership and cannot be used without active Membership. 

8.3. Membership fees and Top-Up product fees. Membership prices and Top-Up product prices will be as quoted on the Site, except in the case of obvious error. 

Prices displayed will be in pounds sterling and net of VAT unless otherwise stated. VAT will be added at the standard UK rate according to current national and international VAT laws for trading UK products nationally and internationally. 

Additional fees may apply, including but not limited to payment handling fees, and shipping fees.

The order total (including VAT, applicable discounts, and additional fees) will be stated on checkout before payment is made.

Sing Up reserve the right to change fees at any time, but changes will not affect existing contracts and orders which Sing Up have already accepted. 

8.4. Offers, discounts, and incentives. From time to time Sing Up may run discounts, offers, and promotions on Memberships and other products. Sing Up reserve the right to change, amend or withdraw these offers at any time.

8.5. Payment options and processing. The payment option applicable for your chosen product(s) will be confirmed during checkout.

Payment options available may include:

i. Debit/Credit card: Once the card details, billing details, and shipping details (where applicable) have been submitted, the card will be debited, and the order placed. Confirmation of the order will be sent via email to the email address linked to the Sing Up user account used to place the order. Sing Up do not hold or store any card payment details. Online payments are processed through the secure Opayo (formerly SagePay) payment gateway (www.opayo.co.uk).
ii. PayPal: Once the PayPal details, billing details, and shipping details (where applicable) have been submitted, the PayPal account will be debited, and the order placed. Confirmation of the order will be sent via email to the email address linked to the Sing Up user account used to place the order. Sing Up do not hold or store any PayPal payment details. PayPal payments are processed via the secure PayPal payment gateway (www.paypal.com).
iii. Invoice/BACS: Once the order has been submitted, an invoice will be sent via email to the email address linked to the Sing Up user account used to place the order. Ways to make payment will be outlined on the invoice.
 

9. Suspension and Termination

9.1. Cancellation of services and digital content. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the contract for purchase of any services and digital content within 14 days of placing the order. You can cancel by contacting Sing Up via

i. email: [email protected],
ii. telephone: +44 (0) 204 566 9666,
iii. post: Sing Up, Gateshead International Business Centre, Mulgrave Terrace, Gateshead, NE8 1AN, United Kingdom

It is advised to state the invoice number when contacting Sing Up.

Where, within this 14-day period, you used the service or digital content, you may still have the right to cancel, however Sing Up will refund any monies paid minus the proportionate cost of the service you have already received.

9.2. Cancellation of physical goods. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the contract for purchase of physical goods within 14 days from the day you received the goods. This applies to all goods supplied by Sing Up with the exception of CDs, Videos, DVDs, software, books, and magazines, where the item has been either tampered with or unsealed. You can cancel by contacting Sing Up via

i. email: [email protected],
ii. telephone: +44 (0) 204 566 9666,
iii. post: Sing Up, Gateshead International Business Centre, Mulgrave Terrace, Gateshead, NE8 1AN, United Kingdom

It is advised to state the invoice number when contacting Sing Up.

Physical goods returned to Sing Up should be clearly marked as "Contract Cancellation" and must include all relevant documentation. Sing Up advise

iv. using a recorded delivery method for the return of goods, for your protection.
v. packaging the items securely, as returned goods that are damaged will not qualify for refund. 

A refund will be given for the value of the goods supplied only. You are responsible for the cost of the original despatch and the return of the goods. A refund is subject to the goods reaching Sing Up within 14 calendar days of the date on which you received them.

9.3. Reporting of faulty goods. Where services or goods supplied by Sing Up are deemed to be faulty, Sing Up will provide either a replacement or a full refund. You can report faulty services or goods by contacting Sing Up via

i. email: [email protected],
ii. telephone: +44 (0) 204 566 9666,
iii. post: Sing Up, Gateshead International Business Centre, Mulgrave Terrace, Gateshead, NE8 1AN, United Kingdom

It is advised to state the invoice number when contacting Sing Up.

9.4. Termination of Sing Up user account. By you. In accordance with our Privacy Policy, requests to terminate a Sing Up user account may be made any time. To terminate a Sing Up user account, the account holder should contact Sing Up via the contact form

Sing Up will permanently terminate a Sing Up user account and remove user data to the extent permissible by applicable law. If a Sing Up user requesting termination has access to a single-user Membership account, the single-user Membership account will be terminated at the same time. If a Sing Up user requesting termination has access to a multi-user Membership account, the Sing Up user account will be removed from the Membership account during the termination process.

Where the right to cancel a contract is exercised (subject to 9.1. and 9.2.), this does not terminate the Sing Up user account. It is responsibility of the Sing Up user account holder to request with Sing Up the termination of the Sing Up user account.

9.5. Termination of Sing Up user account. By Sing Up. In accordance with our Privacy Policy and best practice with regards to data protection laws, Sing Up will terminate a Sing Up user account after inactivity of two years or longer. A Sing Up user account termination actions the permanent deletion of user data to the extent permissible by applicable law. A notification as well as reminders will be sent via email to the registered email address, asking the Sing Up user account owner to login to their Sing Up user account in order to keep access to the Sing Up user account and avoid its termination.

If a Sing Up user account scheduled for termination has access to a single-user Membership account, the single-user Membership account will be terminated at the same time. If a Sing Up user account scheduled for termination has access to a multi-user Membership account, the Sing Up user account will be removed from the multi-user Membership account during the termination process.

9.6. Termination of Student user account. By you. Student user accounts are the sole responsibility of and are managed solely by the Membership account and can be terminated at any time by that Membership account.

9.7. Termination of Student user account. By Sing Up. In accordance with our Privacy Policy and best practice with regards to data protection laws, Sing Up will terminate all Student user accounts created by a Membership account, when a Membership account has been expired for 6 months or longer. A Student user account termination actions the permanent deletion of user data to the extent permissible by applicable law. A notification as well as reminders will be sent via email to Membership Administrators, reminding to renew Sing Up Membership for their Membership account in order to avoid the termination of Student user accounts. The Membership account needs to have active Membership to avoid termination.

9.8. Violation of Terms. In its sole discretion, without liability to you or any third party, and with or without notice, Sing Up reserves the right to 

i. suspend or terminate your Sing Up user account and the Membership account you access on a temporary or permanent basis,
ii. suspend or terminate any of your passwords or accounts (or any part(s) thereof or related files and information),
iii. remove and discard any of your content,

if Sing Up believes that you have violated or acted inconsistently with the letter or spirit of these Terms. Any suspected abuse of the Site, the Services, and benefits given with Membership or without, will be followed up. In the event where a breach of the Terms is confirmed, Sing Up reserve the right to terminate Membership without refund of monies paid.

The responses described in this paragraph are not limited, and Sing Up may take any other action we reasonably deem appropriate in connection with any breach of these Terms, and Sing Up may use whatever information that is available about you to stop any further infringements. This may include disclosing any relevant information to the relevant law enforcement authorities.

9.7. Disputes. In the event of any disputes arising, Sing Up will endeavour to provide analytical information on your usage for purposes of clarification, but has no liability to do so. Sing Up will not be held responsible for any disputes that arise as a result of usage by users who have been authorised to access the Site and Services via a Membership account.
 

10. Sing Up Songs and Resources

10.1.  Access to songs and resources. Sing Up users will have access to high quality songs and resources via the Site and the Song Bank. All songs and resources made available are subject to the Sing Up account type (subject to 6.2. to 6.4.), as well as copyright and license restrictions.

Songs and resources will normally need to be unlocked by the use of the allowance (subject to 11.1. to 11.6.), except if free access is provided. Free access to songs and resources may be time limited and Sing Up reserve the right to change, amend, or withdraw access to free songs and resources. Once unlocked, songs and resources, except for song sheets, are available without time limitation as long as active Membership is held. Song sheets are available for a period of 12 weeks uninterrupted, as long as active Membership is held. Song sheets can be re-unlocked after the 12 weeks have passed.

10.2.  Playlists. Playlists created by a Sing Up user belong to that Sing Up user and are not transferable. When a Sing Up user has access to a Membership account (subject to 6.3. and 6.4.), and until this user is removed from the Membership account, this user’s playlists will be shared with any Sing Up user attached to the Membership account.

10.3.  Trial account. With a trial account (subject to 6.2.), access to a limited number of selected trial resources is available, which can be downloaded, viewed, and streamed for free, subject to copyright and license restrictions.

Songs and resources accessed as part of a trial account are for the sole use of the individual owning the trial account. Songs and resources may not be shared with others as this is against the law and deemed to be ‘file sharing’. This is because it prevents the copyright holders from being paid when their music or lyrics are used.

10.4. Single-user Membership account. A Sing Up user with access to an active single-user Membership account (subject to 6.3.) can access any songs and resources published on the Site, subject to copyright and license restrictions.

A Sing Up user with access to an expired or dormant single-user Membership account can enjoy full access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any resources downloaded, unlocked, and saved while having active single-user Membership will be remembered and saved, but will be locked until the Membership has been renewed.

Songs and resources accessed as part of a single-user Membership account are for the sole use of the individual owning the single-user Membership account. Songs and resources may not be shared with others as this is against the law and deemed to be ‘file sharing’. This is because it prevents the copyright holders from being paid when their music or lyrics are used.

10.5. Multi-user Membership account. A Sing Up user with access to an active multi-user Membership account (subject to 6.4.) can access any songs and resources published on the Site, subject to copyright and license restrictions.

A Sing Up user with access to an expired or dormant multi-user Membership account can enjoy full access to a limited number of selected trial resources, which can be downloaded, viewed, and streamed for free. Any resources downloaded, unlocked, and saved while having active multi-user Membership will be remembered and saved, but will be locked until the Membership has been renewed.

Any Sing Up user with access to a multi-user Membership account is part of this account’s community. Thus, access to Sing Up songs and resources through a multi-user Membership account is shared by all Sing Up users attached to the multi-user Membership account. Songs and resources accessed by a Sing Up user as part of a multi-user Membership account may not be shared with anyone not actively employed by the school or organisation owning the Membership, as this is against the law and deemed to be ‘file sharing’. This is because it prevents the copyright holders from being paid when their music or lyrics are used.
 

11. Students, Groups, and Group Activities

11.1. Students and Groups. Sing Up users with access to a Membership account must have Students & Groups Manager privileges to be able to access the Students as well as Groups area in order to manage Student and Group records.

Full access to the Students and Groups area, including creating, editing and removing Student or Group records, is available with active Sing Up Membership for schools. With expired Sing Up Membership, Students & Groups Managers are able to edit and delete already available Student or Group records. With expired Sing Up Membership, Students & Groups Managers are not able to create new Student or Group records.

11.2. Group Activities. Sing Up users with access to a Membership account belonging to a school will have access to the Group Activities area in order to create and manage Group Activities. Group Activities created under the Membership account, belong to the Membership account and are not transferable.

Full access to the Group Activities area, including creating, editing and removing Group Activity records, is available with active and expired Sing Up Membership. Any published Group Activities will be accessible to Student users while the Membership account has active Sing Up Membership. While the Membership account’s Sing Up Membership is expired, Student users will not be able to login to the Membership account’s Student Area and access Group Activities.

11.3. Student Area. Student users will have access exclusively to the Membership Account’s Student Area, any Group Activities assigned to them, and any songs or resources linked to from Group Activities.

Full access to the Student Area, Group Activities, and any linked songs or resources is available to Student users while Sing Up Membership is active for the parent account. While the parent’s account Sing Up Membership is expired, Student users will not be able to login to the Membership account’s Student Area and access Group Activities as well as linked song or resources.

12. Sing Up Allowance

12.1.  Ownership and allowance limit. A song download allowance belongs to the Membership account and is only available with active Sing Up Membership. The allowance limit made available with Membership depends on the Sing Up Membership account type (subject to 6.3. and 6.4.).

12.2.  Allowance Top-Ups. An allowance booster is available for purchase through the Sing Up shop for any active Membership account with limited allowance (subject to 8.2).

12.3.  Unused allowance. Unused allowance may not be carried over from one year's Membership to the next. Any unused allowance will be lost on the Membership expiry date. Unused allowance cannot be redeemed in monetary value.

12.4.  Trial account. With a trial account (subject to 6.2.), no access to download allowance is available and no allowance can be purchase without purchasing Membership.

12.5. Single-user Membership account. The allowance available as part of a single-user Membership account (subject to 6.3.) is for the sole use of the Membership account holder only.

12.6. Multi-user Membership account. Any Sing Up user with access to a multi-user Membership account (subject to 6.4.) is part of this account’s community. Thus, access to the Sing Up allowance through a multi-user Membership account is shared by all Sing Up users attached to the multi-user Membership account. It Is the Membership Administrator’s responsibility to convey any rules, restrictions, and fair usage policies as deemed appropriate by the school or organisation owning the Membership account. No access is available to the parent's account download allowance for Student users. Student users inherit the Membership account’s status and permissions on songs and resources.

13. Allowance and Streaming Fair Usage

13.1. Purpose. Streaming of the Sing Up Song Bank and the use of the song download allowance is subject to a Fair Usage Policy, which is designed to ensure that all Sing Up users and Student users (subject to 6.2. to 6.4.) will be able to stream and unlock songs (Sing Up users exclusively) within the Sing Up Song Bank as much as needed.

13.2. Streams and unlocks permissible. The streams and unlocks permissible differ based on the Sing Up user or Membership account type (subject to 6.2. to 6.4.). The streams and unlocks permissible per Sing Up user or Membership account type are reviewed regularly in conjunction to one another to inform fair usage bands, which are set at a very high level proportionately.

13.3. Excessive usage. Sing Up will review regularly the streaming and allowance usage of Sing Up users and Membership accounts. Excessive usage by any Sing Up user and Membership account will be treated the same under the terms of the Fair Usage Policy. If any Sing Up user or Membership account vastly exceeds the proportionate streaming or allowance level, Sing Up reserves the right to

i. contact the Sing Up Friend user or Membership account administrator to investigate why excessive streaming or allowance usage is occurring and whether a solution can be found.
ii. in extreme cases, where a solution cannot be found, suspend, until the matter can be resolved, or terminate, without refund of monies paid, the Sing Up Friend user account or Membership account.

A resolution for excessive streaming and allowance usage may include, but is not limited to, purchasing an additional streaming or allowance top-up to cover the usage over and above the limit, changing the Membership account type to one which aligns with the higher streaming or song download allowance need.
 

14. Sing Up Training

14.1.  Sing Up virtual training events and webinars. From time to time Sing Up may offer training in the form of virtual training events or webinars. The event topic, delivery staff, date, time, price, access depending on Sing Up account type, and other event attributes, are as advertised with the event. The event’s terms and conditions will apply.

Sing Up reserve the right to cancel, reschedule, or make amends to virtual training events or webinars, including but not limited to the date, timings, content, access and delivery staff. It is the participant's responsibility to ascertain whether a virtual training event or webinar has been amended, rescheduled, or cancelled, and to rebook for any new dates, if provided. Sing Up will use reasonable endeavours to notify participants in good time of changes to virtual training events or webinars.

14.2.  Training videos. Access to high quality video content is provided in the form of training videos, documentaries, and how-to guides through the Site. Assess to training videos is provided as stated on the Site and may depend on the Sing Up account type. Sing Up will endeavour to provide the highest quality content. Sing Up reserves the right to change, modify, or discontinue any aspect or feature of our video content at any time.

14.3.  Face-to-face training events. From time to time Sing Up may offer face-to-face training events. The event topic, delivery staff, date, time, price, access depending on Sing Up account type, and other event attributes, are as advertised with the event. The event’s terms and conditions will apply. 

Where Sing Up provides training directly, Sing Up reserve the right to cancel, reschedule, or make amends to face-to-face training events, including but not limited to the venue, location, timings, content, delivery staff, etc. It is the participant's responsibility to ascertain whether a face-to-face training event has been amended, rescheduled, or cancelled, and to rebook for any new dates, if provided. Sing Up will use reasonable endeavours to notify participants of changes to face-to-face training events in good time.

Where Sing Up promotes or endorses training delivered by, or in conjunction with, a third party, Sing Up will not be held responsible for the content or any changes, amendments or cancellations.

14.4.  Partner Membership training. One face-to-face training session lasting approximately 75 minutes (“free training session”) is included as part of Partner Membership. Additional partner training sessions over and above the one free training session are chargeable and will need to be arranged with Sing Up.

The topic, focus, date, time, and location will need to be agreed with Sing Up. Requests for training need to be made to Sing Up not later than 14 weeks before the event date.

Entitlement to the free training session expires with Membership and cannot be carried over from one year's Membership to the next.

As part of the free training event Sing Up will provide a choice of topics, access to the training resources, and the trainer. The partner organisation will need to

i. arrange a suitable venue,
ii. provide the technical resources, including but not limited to secure and reliable internet connection, laptop with keyboard and mouse, projector, PA system, flip-chart,
iii. promote the training session to attendees to ensure a good number of participants,
iv. cover the cost of travel, accommodation, and subsistence for the trainer(s).

Sing Up reserve the right to cancel or rearrange the training event, without refund of moneys paid, if an attendee number of less than 10 is confirmed, unless otherwise agreed. The partner organisation may cancel or request to rearrange an agreed training event without losing entitlement for free training as part of the Partner Membership where arrangements for travel, accommodation, or planning of such have not yet commenced. Any expenses occurred by Sing Up for travel or accommodation are still payable by the partner organisation in the event of cancellation.
 

15. Governing Law and Jurisdiction

15.1.  All of the Terms are governed by English Law and any disputes arising out of any transaction with Sing Up are subject to the exclusive jurisdiction of the English Courts. 

15.2.  If any of these terms are determined to be illegal, invalid or otherwise unenforceable, then to the extent in which that term is illegal, invalid, or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
 

16. Registered Office

16.1.  Sing Up Group Limited, Bloomsbury House, 74-77 Great Russell Street, London, WC1B 3DA, United Kingdom

16.2.  Sing Up is registered in England as a company limited by guarantee. Company number: 10201901. 

16.3.  Sing Up is registered for VAT. VAT registration number: GB 301 784 226.

RPS Making Music Smart Teacher 2017 Teacher 2018 Besa Music & Drama Education Awards