FAQs:

  • Q: Signing up with Sing Up

    A: It's easy to sign up to Sing Up. Visit our Membership page to find all the information you need on becoming a Member.

    To purchase Organisation/Individual Membership:

    • Click on the 'Buy now' button in the School/Organisation or Individual box
    • Choose 'I am a new user to Sing Up'
    • Fill in the form and follow the process to find/set up your organisation and purchase Membership. Don't forget to tick or untick the boxes based on your contact preferences.

    You can start exploring Sing Up right away, and as soon as you have paid, you'll have full access to our great resources. Look out for an email confirming your order.

    To sign up and join your organisation’s Membership:

    • Submit your organisation’s postcode in the ‘Belong to a Member School?’ box
    • Choose 'I am a new user to Sing Up'
    • Fill in the form and select your organisation from the list.

    This will send a notification to your organisation's Admin and as soon as your request is approved you will be informed via email and have full access to your organisation’s Membership. In the meantime, you can start exploring right away. Take a look in your Sing Up Library for a taster of free songs to get going with.

    To get a FREE taster as a Sing Up Friend:

    • Click on the 'Sign me up!' button found on our Homepage
    • Fill in the fields on the form and submit. Don't forget to tick or untick the boxes based on your contact preferences.

    The welcome screen will give you great ideas on getting started and you will receive an email confirming your registration.

    If you would like assistance during registration or if you experience difficulties accessing your account, don’t hesitate to get in touch with our friendly Support Team.

  • Q: My login details

    A: Usually your Sing Up username would be your preferred email address and the password would be anything memorable to you.

    You choose your login details on registration, which will also be confirmed in your confirmation email. Your login details will stay the same until you decide to update these in your My Sing Up area.

    If you forget your password in the future, you can use the forgotten password link on the login page, alternatively, you can contact our Support Team who will be happy to help with forgotten usernames or passwords.

  • Q: Admin rights

    A: If you are purchasing a School/Organisation Membership, the person placing the order will automatically be nominated as the Sing Up Admin. This provides administrative rights over the Membership account including adding and approving additional colleagues. Once your colleagues are added to your Membership, the Sing Up Admin has the opportunity to assign/revoke the administrator status via the My Sing Up area to additional colleagues or give up their own Admin status, if required.

    Please visit the Terms and Conditions of Membership for further information about adding colleagues and if you ever get stuck the Troubleshooting section is a good place to find advice.

  • Q: Adding colleagues to my Membership

    A: School/Organisation Membership allows you to share your Membership with as many colleagues as you like. A Sing Up Admin can accept and remove colleagues by submitting a registered email address into the ‘Add colleague’ box on the 'Organisation' page. The colleague will then receive a notification and can accept the invitation on their own 'Organisation' page. Please note that the email address submitted needs to be registered with Sing Up first or it won't be found in our system.

    Please see Terms and Conditions of Membership for further information on adding colleagues. If you get stuck the Troubleshooting section is a good place to find advice.

  • Q: Connecting my account to my organisation

    A: If you are already registered with Sing Up and you want to connect to your organisation’s Membership, go to the Organisation page in your My Sing Up area and submit your organisation’s postcode in the ‘Change your school’ box. You can select your organisation from a list, which will notify the organisation’s Admin. As soon as your request is approved, you will have full access to Membership. Keep an eye out for your confirmation email.

    If you are not registered with Sing Up and you want to connect to an organisation’s Membership, visit our registration page, submit your organisation’s postcode in the ‘Belong to a Member School?’ box, and fill in the form to create a Sing Up account. You can select your organisation from a list, which will send a notification to the organisation’s Admin. As soon as your request is approved, you will have full access to Membership. Keep an eye out for your confirmation email.

    If you ever get stuck, the Troubleshooting section is a good place to find quick and handy advice and our friendly Support Team is always here to help.

  • Q: Finding songs

    A: To find a song you can…

    • Enter the song into the search box on the top right of every page.
    • Search the Songs & Warm-Ups using the search bar on the bottom of the page.
    • Use the ‘A-Z of songs’ function on the left-hand side of the Songs & Warm-Ups page to bring up all songs beginning with your chosen letter.
    • Use the 'Display Songs by' selection boxes on the left-hand side of the Songs & Warm-Ups page to bring up songs suitable for a certain Key Stage, subject, topic, etc.

    The Sing Up Song Bank expands continuously, as we seek out new songs and commission more original material. Our partnership with Faber Music ensures we are always at the cutting edge of finding and developing great new songs for use in schools and other settings.

    If you are not able to locate a song and you would like to recommend it for inclusion in the Song Bank, contact us! We love to hear your suggestions.

  • Q: My Library & Playlists

    A: Your Library is an easy way to locate your songs. Here you'll find the Song Bank songs you've unlocked and all Free songs. If you're a School/Organisation Member or have a magazine subscription*, you will also find your magazine songs here whilst that issue is current. Once you've downloaded them, they'll stay there forever!

    Your playlists allow you to order any Song Bank songs in categories created by you. This gives you access to groups of songs quickly and easily.

    To learn more about how to create, use or delete a playlist, visit the Song Bank, Webinars & Resources section for more detailed advice.

    *Please note for copyright reasons the Magazine is not available outside the United Kingdom and Republic of Ireland. 

  • Q: Credits, downloads and streaming

    A: Streaming is when you play a song directly from the Song Bank by clicking on the track name. All songs can be streamed as many times as you like as part of Membership. Sing Up Friends can freely stream their 10 free songs.

    Credits allow you to unlock any song from the Song Bank, which opens up a wealth of content especially created for that song, including all associated audio tracks (i.e. performance, backing and echo tracks), scores, instrumental parts and lyrics, plus any other specially-created resources. For each song, one credit is all you need and information on how to use or top-up your credits can be found in the Song Bank, Webinars & Resources section.

    You can use the 'download' buttons to take songs away from the website and on to your computer. You will then be able to put them on to CD or memory stick. Please see unlocking songs/score for further guidance about how to download your sheet music. 


    Please see our Terms and Conditions for further information on sharing your songs.

  • Q: Scores and whiteboard mode

    A: Scores are available for the majority of our songs and warm-ups and can be unlocked with a credit, which will give you 12 weeks to download the sheet music. When you have used a credit to unlock a song, you can click on a score’s title in the ‘Scores’ tab to download a PDF of the sheet music to your computer. This is then your file to keep and to print as many times as you like. If the 12 weeks has passed and you want download the scores again, you can use another credit to do so. You don't need to use another credit to download the audio tracks again – these are yours to keep forever.

    The Whiteboard mode – free for Members – is a handy way to access the melody line of the score, including the lyrics and chords.

    For more detailed information on how to print scores or use the Whiteboard mode visit the Song Bank, Webinars & Resources section.

  • Q: Sing Up Magazine, Training and wealth of useful resources

    A: The termly Sing Up Magazine* is available to anyone with Membership. As part of School/Organisation Membership you will receive one copy each term and can buy extra issues in the shop. Individual Members can get the magazine as an add-on, either when they order or at any point through the shop.

    Sing Up offers digital training. You can join any upcoming webinar or watch any past webinars for free with Membership. We also have many training videos to help you develop your singing leading.

    Useful for your day to day preparation are our Teaching Tools and Knowledge Hub areas, where you'll find Sing Up Music resources, Lesson, Activity, and Assembly Plans, How-Tos and Guides and much more. 

    The Sing Up Awards** are a great way to celebrate your singing achievements and map your singing journey, providing support and guidance.

    Sing Up has a wealth of material to aid and enhance Accessible Learning (AcLe) covering Special Educational Needs (SEN) including Autism, challenging behaviour, Signed Song, Assistive Technologies and Makaton. We also provide resources and support for more widely challenged children, including those in Short Stay Schools or Pupil Referral Unit (PRU) and for children who attend mainstream schools but face difficulties accessing or attending including looked-after children and refugee children.

    * Please note for copyright reasons the Magazine is not available outside the United Kingdom and Republic of Ireland.
    ** Please note the Sing Up Awards are currently not available outside the United Kingdom and Republic of Ireland.

10 years singing
RPS award MakingMusic award Smart Award Teacher Award

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