Privacy Policy

Last updated: 30 November 2015

Sing Up ("us", "we", or "our") is committed to protecting the privacy of our users and maintaining the security of any personal information received. We strictly adhere to the requirements of the data protection legislation in the UK. 

The purpose of this statement is to explain what personal information we collect on (the “Site”, or “website”) or any other sites or services owned by Sing Up (e.g. (“Services”) and how we may use the submitted information.

By using the Site and Services you agree to the collection and use of information in accordance with our privacy policy. Our privacy policy may change from time to time and updates will be posted on this page. While Sing Up reserves the right to change this policy at any time without prior notice, where changes are significant we will provide a more prominent notice (such as a banner message or an email notification). Your continued access or use of the Site and Services after such changes indicates your acceptance of the policy as modified. It is your responsibility to review the privacy policy regularly.

Collection and use of personal information

When you register with Sing Up or purchase Membership, we ask you for personal information about yourself and/or your school/organisation, which may include, but is not limited to name, address, email address, job title, interests, country, pupil role number, or local authority. We may use this information to provide you with service related notices (including any notice required by law) and we may also send you marketing related information about Sing Up's latest initiatives. If you don’t wish to receive marketing related information you can opt out by following the links provided in the message or by updating your preferences in your My Sing Up area. If you choose to contact us via email we may retain a record of the conversation as well as the email address.

Service Providers & Partners

We use other third parties (such as our longstanding web/digital developers and payment processing companies such as Sage UK, Barclaycard etc.) in order to administer & enhance your Sing Up Membership. We only share the necessary information for the third party to provide that service.

We also work with Music Education Hubs and local Music Services, providing statistical information to further the advancement of music education provision. In doing so we may share information about our member schools’/organisations’ general usage of Sing Up resources but no data will be shared that identifies a specific individual user without the express permission of that user. 

We do not sell, rent or exchange personal information with any third party for commercial reasons unless with your express permission.

Collection and use of general information

Log Data

Whenever you visit our Site and Services we record information your browser sends (“log data” or “server logs”). This information may include, but is not limited to your Internet Protocol (IP) address, browser type and version, date, time and duration of your visit, webpages you visited. We may use this information to better inform the use of our Site and Services in order to improve our offer and systems.


Cookies are very small data files a website you visit saves on your computer or mobile device for identification purposes for a limited period of time. Cookies do not collect information which personally identifies you, but collect general information such as your activity on a website to help tailor your user experience on this website. 

Our Site, in common with most other websites, uses cookies to ensure your experience on the Site, and our ability to improve it, is enhanced. The types of cookies we are using include first-party (set by Sing Up) and third-party cookies (set by another domain than Sing Up), as well as session (temporarily saved until you leave the website) and persistent cookies (remain until they expire or you delete these):

  • Essential cookies: These cookies are strictly necessary for the operation of our website to enable you to move around and use its features. These cookies enable you to access the logged in and secure areas of the website. 
  • Performance cookies: These cookies are mainly 3rd party cookies and allow us to see how many visitors we are getting, how they found us, and what they are doing on the website. This allows us to improve the website by reviewing things such as how quickly our users are able to find the content and resources they are looking for. 
  • Functionality cookies: These cookies are used to enable 3rd party functionality so that you can share items of interest, or become a fan of our social media profiles. We also sometimes use video embedding, to enhance your experience of content on our site.
  • Targeting/Advertising cookies: These cookies are mainly 3rd party cookies and may remember the services and site your device has visited, as well as your location, in order to deliver messages and promotions more relevant to you and your interests.

If you would like to restrict the use of cookies, i.e. disable cookies or receive a notification when cookies are used, you can control this in your browser settings. Cookies settings are browser and device specific and when using different browsers or devices to access our website you will need to ensure that you edit the cookies settings on each of these browsers and devices.

Links to advice on how to manage cookies within the most popular browsers are provided in the following for convenience: Internet Explorer | Google Chrome | Mozilla Firefox | Apple Safari.

Please note that our Site and Services require cookies for some functionality and by restricting the use of cookies you might not be able to use some parts of the Site and Services.

Links to other Sites

We may provide links to third party websites throughout the Site for your convenience. These links will lead you away from our Site and Services and therefore third party websites, content as well as their privacy practices are out of our control. This privacy policy only applies to the Sing Up Site and Services only and third party sites have their own privacy policies in place. We’d advise all our users to read the privacy policy of any third party.


We follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access in accordance with the UK data protection legislation. We would like to advise that no method of transmission of information over the internet and electronic storage can be 100% secure, and although we use generally accepted industry standards to protect your data, we cannot guarantee the absolute security of the collected data.

In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us.


If you have any questions about the privacy policy or the Sing Up website and Services please contact us.

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