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Customer Support Assistant, London

We're looking for a proactive, creative and collaborative team player with great communication skills and commitment to providing exceptional customer service. You will be part of a friendly team in a busy digital music education business where teamwork and creative collaboration are the order of the day. 


You will have a key role in supporting customers on the phone, by email, and in supporting the wider staff team across the business. This role will give you an unparalleled opportunity to develop new skills and learn about different aspects of operations within a small business because we will train you as you go! 


In an ideal world the successful candidate will also have some design skills and be able to create digital and print materials (using Adobe Creative Suite or similar). You will also be required to prepare regular customer service reports for the management team. 

To apply, please send in your CV with a covering letter to support@singup.org explaining your suitability for the role and demonstrating how your skills and experience match the job specification.

Closing date: 5pm, 31 January 2020

Download the full job specification

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Sing Up is a fast-growing company providing the complete singing solution for schools, through our digital music platform. 

With over ten years’ experience at the forefront of music education, Sing Up's teaching resources are designed to help educator to use singing for cross-curricular learning in the classroom or to act as a complete foundation for musical learning across a school, with early years to age 18 and beyond. Sing Up believes that all children and young people should have opportunities to sing – for personal enjoyment, to support learning and to help them to develop lasting tools to express themselves with confidence and creativity.