Funding

• How do we get funding for an Arts project involving music?
• How do I access funding for a music programme in singing for primary teachers?
• How do I apply for funding for a choral event I am organising?
• Can I get funding from Sing Up?
• Is funding limited to England?
• Can I donate a song to Sing Up?
• Where can I get more information about Sing Up?

Login and Registration

• Why can't I login?
• I've lost my password!
• I've recieved a blank password, what do I do?
• How can I change my password?
• I registered in the past but cannot login anymore, what do I do?
• Why can't I register?
• Where can I change my email?
• Why can't I find my school/organisation?

Sing Up Awards

• Why can't I see the Awards section?
• I'm having problems uploading information to the awards too, what do I do?
• I'm having problems deleting uploaded files used as evidence, what do I do?
• I can't fill out the Starting Out forms, the Planning form or the Report form, what do I do?

Song Bank

• Why can't I download a song?
• I cannot find a song, what do I do?
• How can I download all the resources for a song?
• What are the Favourites?
• I cannot add songs to my favourites, what do I do?
• Why can't I print the song?
• Why can't I print the Scorch files?
• Why can't I hear the songs?
• I cannot download audio clips and songsheets, what do I do?
• Where is the audio player?

Mailing and Magazine

• How an I subscribe to the magazine?
• I am registered, but I did not subscribe to the magazine, how can I change this?
• I have subscribed to the magazine, but have not received any editions, what do I do?
• I have received some editions of the magazine, but circulation has now stopped, what do I do?
• How can I become the nominated person to receive the magazine?
• I need the magazine sent to my home address, how can I make this change?
• Our school/organisation details have changed, how can I update this in your system?

Data Protection and Subscription to Opt In/Out

• How can I opt in to receive emails?
• How can I opt out from receiving emails?
• How can I opt in to post?
• How can I opt out from post?

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Funding

How do we get funding for an Arts project involving music?

There are several organizations that you could contact. Firstly, Youth Music. Youth Music is a national charity that distributes funding for music projects for young people aged 0-18 years amongst funding for other Arts projects.

Also try Arts Council England and they may be able to help directly, if not, they will put you in contact with a regional branch of the Arts Council.

Please check out our funding page for more details.

How do I access funding for a music programme in singing for primary teachers?

A good first starting point would be to contact your local music service.

How do I apply for funding for a choral event I am organizing?

Awards for All is a good organization to contact. You can also contact your regional officer at the Arts Council England. Your local county music service may also be able to help.

 
Can I get funding from Sing Up?

 There are limited funds available through the Funded Programmes strand of Sing Up, so we have strategically placed funding in areas (by their geographical areas of practice) that we feel need the most support, or whose project can help influence the wider Sing Up programme, meaning more children and singing leaders have access to our resources. We have four main strands of funding which are:

• Sing Up Communities-intensively targeting areas with significant potential for developing sustainable singing activities.
• Sing Up Clusters-linking specialist music, performing arts or media colleges with their cluster primaries through the Extended Schools core offer.
• Sing Up Flagships-organisations doing exceptional work in singing that can represent, develop and disseminate best practice.
• Sing Up Beyond the Mainstream-launching in 2009, developing singing work with children outside of mainstream education.

Programmes of funding are solicited through a wide range of sources but if you are interested in getting involved with Sing Up, the best thing to do in the first instance is contact your Area Leader. They will help inform you about the funding opportunities available through Sing Up and will let you know if you are eligible for funding.

Is the funding limited to England?

Yes the funding is limited to England, however there are plans to further develop the musical opportunities for children and young people north of the border through the Scottish Arts Council’s Youth Music initiative – particularly in relation to training – in the next few years. Please contact the Scottish Arts Council. Also please contact the Arts Council of Wales, the Arts Council of Northern Ireland for queries regarding funding for those regions.

Can I donate a song to Sing Up?

If you are interested in contacting us about including your music on our website or in the magazine, please contact music@singup.org.

 

Where can I get more information about Sing Up?

Please click here to have a look at our A to Z of Sing Up. A comprehensive guide of the Sing Up programme.

 

 

Login and Registration

Why can't I login?

There could be several reasons. First ensure that your username and login match the confirmation email that we sent to you when you registered. If these do match and you are still unable to login, please email the support team.

If you did not receive a confirmation email when you registered, please contact the support team.

Some of the registration options require further verification before your login details can be submitted as registered. If you registered as a music organisation and your organisation has not been approved it is likely this is awaiting review by Sing Up. As soon as this has been completed, you will receive a confirmation email. If your organisation has been approved, this email will contain your login details.

If you registered as a freelancer you need to be approved by Sing Up before login details can be released. As soon as this has been completed, you will receive a confirmation email. If you have been approved this email will contain your login details.

 

I've lost my password!

Don't panic! You can request your password by clicking on the Forgotten Password button found on the Sing Up registration page.

 

I've received a blank password, what do I do?

If you have received a blank password, email the support team. Please put 'Received Blank Password' in the subject line. In the body of the email, please include; your full name, school name or organisation, your email that the blank password was sent to.

Once this has been received by Sing Up and new password will be issued to you and sent to the email provided.

 

How can I change my password?

After you have successfully logged in, you can change your password by going to the My Sing Up page. Scroll down to the Change your password option and next to the New Password field, enter the desired password. Then click on the Change Password button. This will update your current password.

 

I registered in the past, but I cannot login anymore, what do I do?

It is possible that there may be glitches in the site which may have resulted in your account being temporarily suspended. If you have successfully registered and now find your account is not working, please email the support team. Please type 'Cannot Login with Valid Password' in the subject line. In the body of the email please provide your full name, school name or organisation and your email address which you registered with.

 

Why can't I register?

Sing Up is only able to offer full resources to primary schools, music organisations and freelance musicians that work with primary-aged children in England. There are alternative options being reviewed to allow users outside England and secondary schools to gain access to the interactive areas of the site and magazine. Please check back periodically for new information.

 

Where can I change my email?

Only the support team can change emails. If you have updated your email or simply want to change to another account, email the support team. Please type 'Change Email Address' in the subject line. In the body of the email please provide your full name, school name or organisation and the current email your are using and the new email that you would like to be changed to. Upon completion a confirmation password will be sent to the new email address.

 

Why can't I find my school?

If you are a school in England and have tried to search for your school using the school name or the postcode and cannot find your school email the support team. Please include 'Cannot Find School in England' in the subject line. In the body of the email please provide your full name, the full name of the school; school address including town and postcode and your email. Once the school has been added a notification email will be sent to you so that you can return to complete the search on the Sing Up site.

 

 

Sing Up Awards

For more advanced Sing Up Awards queries, please email our Awards Officer.

 

Why can't I see the Awards section?

You can only gain access to the Sing Up Awards section if you have registered on the site as a teacher in England. In the Teachers and Music Leaders Section Click on the Sing Up Awards in the left-hand navigation bar and this will take you through to the Sing Up Awards Tool. You can also get to the Sing Up Awards by going to the My Sing Up page and navigating to the Sing Up Awards link at the bottom of the page.

 

I'm having problems uploading information to the awards tool, what do I do?

To upload a file onto the Awards Tool click on 'Our Evidence' on the left-hand side of the screen. Then select the category you would like to upload your piece of evidence to from the options; Headteacher, Pupils, Staff (teaching and non-teaching) and Whole Schools Community. These are the categories under which you made your plan at the start of your Awards journey. Give a title to the piece of evidence you are going to upload and include a description of what it demonstrates. You can then select the format your piece of evidence is in; web text, web links, document, media file, etc. Web text and web link allows you to either type directly onto the Tool, or refer to a website address. Document and media allows you to browse your computer for the file you want to upload. Make sure any external drives are hooked up correctly to your computer. You can then keyword your evidence so that you can easily search for it later. Remember that the maximum file size that you can upload is 50MB.

• Audio files can be in any of the following formats: wma, wmv, mp3, wav, au
• Video files can be in any of the following formats: mpg, mpeg, avi, mov
• Image files can be in any of the following formats: jpg, jpeg, gif, bmp, png, tiff
• Document files can be in any of the following formats: gz, log, zip, pdf, txt, doc, xls

 

I'm having problems deleting uploaded files used as evidence, what do I do?

To delete a file from the Awards Tool, you first need to click on the 'Search Uploaded Evidence' button in the 'Our Evidence' section of the Awards Tool. Then in the list of the evidence that has been uploaded, you can click on the piece of evidence you would like to delete. You should then be able to see in the menu on the left-hand side of the screen a button saying, 'Edit this file'. Click on this, and you will be able to edit all of the information relating to this evidence file. Click on 'Delete file' in the menu on the left-hand side of your screen and this will remove the file from your Sing Up Awards profile.

 

I can't fill out the Starting Out forms, the Planning form or the Report forms, what do I do?

Only the Awards Champion for your school can fill out these forms and they must use their own login to the website to access the Tool. You can check and see which member of staff at your school is the Awards Champion by logging on to the Awards Tool, going to the 'Awards Home' page and clicking on the 'Awards Champion' link. If you would like to change the Awards Champion at your school, please email and tell us your school's name along with the name of the person who would like to become the Awards Champion. Remember to tell the outgoing Awards Champion that they will no longer have access to the Starting Out forms, the Planning form, or the Report form.

 

 

Song Bank

Why can't I download a song?

The first thing that you need to check is that you are registered and logged in, as you will not be able to save or print anything from the Song Bank unless you have done this. You can log in by clicking the button at the top of the menu on the left of the page.

Once you have done this, you need to select your song from the menu on the right. This will take you to a new page and in the menu on the left-hand side of the page, click on 'Audio clips' and the 'Save to my computer' which will be below the list of tracks.

If this does not solve your problem of ir you need any futher assistance with this please contact the support team.

 

I cannot find a song, what do I do?

The Song Bank provides two ways to search from songs: A-Z and Advanced Search. The A-Z allows you to navigate to songs which have been grouped alphabetically.

The Advanced Search tool allows you to be more specific in your search. You can use the advanced search to select a song by Curriculum, Key Stage, Year Group and Type and combine all the options to narrow your search.

If you are still unable to find the song you require, then it is possible we do not currently have the song in the Song Bank. If you would like to recommend a song for inclusion in the Song Bank, please email providing full details of the song (s).

 

How can I download all the resources for a song?

To download all the resources for a song, go to the Audio Clips and click on the 'Save to my computer' button. This launches a window containing all the resources. From here click the option 'Select all files'. This zips all the files together to allow a single download. Now click on the Download Zip file button.

 

What are my Favourites?

The Favourites allow you to save all the material related to a song directly to your computer for use in the classroom.

Once you have searched and found the required song simply add a song to your library by clicking on the Add to Favourites icon which appears at the top right of each song.

If you are the first person to save a song which is not in the school's favourite, the song will automatically be added to the school's favourite, allowing colleagues to then also share and add these songs to their favourites.

 

I cannot add song to my favourites what do I do?

Make sure you are logged in, as you will not be able to add songs to your Favourites otherwise.

If you are still experiencing problems, please email us. Include 'Cannot add songs to Favourites' in the subject line. In the body of the email please include the full details of the problems you are experiencing, as well as your full name, and the name of the school/organisation you are from. 

 

Why can't I print the song?

Check that you are logged in. If you still cannot print, ensure that you have Adobe Acrobat reader installed on your computer. Below is a link to the Acrobat reader:

http://www.adobe.com/products/acrobat

 

Why can't I print the Scorch files?

Ensure you are logged in, otherwise you cannot print the Scorch files. You also need to ensure you have the Scorch plug-in installed on your machine. Below is a link to the latest version of Scorch:

http://www.sibelius.com/cgi-bin/download/get.pl?com=sh&prod=scorch

from here you will find a detailed explanation for installing Scorch onto your local machine.

 

Why can't I hear the songs?

Check that you have a soundcard installed. Follow the instructions below to check if you do have a soundcard installed:

 

• Click on the Start option.
• Select Control Panel
• Select the Sounds and Audio devices option
• If you have an audio device this will display the brand name and beneath show the volume settings you currently have set up.
• If no audio device is found, it will display as No Audio Device and beneath the volume settings will be off.

If you have no audio device you will need to install a soundcard.

 

I cannot download audio clips and songsheets, what do I do?

You need to be logged in before you can download audio clips and songsheets for a song. If you are not logged in click on the Login (for full access) in the left hand navigation. once you login you are then returned to the song you were trying to download and can resume with the downloading of the audio clips and songsheets.

 

Where is the audio player?

After selecting a song and clicking on the 'Play song' button a small window should pop up containing the audio player. If your browser is set by default to block pop-up windows you will not see the small window with the audio player. To disable the pop-up blocker, open the Tools menu, select the Pop-up Blocker option, and select the Turn Off Pop-off Blocker option.

Return to the required song and click on the 'Play song' button and this should now launch the pop-up window.

 

 

Mailing and Magazine

How can I subscribe to receive the magazine?

To subscribe to the magazine, ensure that you have ticked the box to receive the Sing Up magazine found under the preferences section of the registration form.

Please be aware by default this box is already ticked so if you de-select this you are opting out of receiving the magazine. 

 

I have registered but did not subscribe to the magazine, what do I do?

If you initially registered without subscribing to the magazine and now want to receive magazine circulations, you will need to inform the support team. Include 'Subscribe to the magazine' in the subject line. In the body of the email provide your full name, school name or organisation.

Note: If you are a teacher at a school that wants to subscribe to the magazine and another teacher or music coordinator has already registered and is the nomiated person to receive the magazine, you cannot also receive the magazine as it is to be used a shared resource.

 

I subscribed to the magazine, but have received no editions, what do I do?

If you are the nominated person at the school and have not received the magazine editions, the first step is to check with your colleagues and the staffroom to ensure the magazine has not already been circulated.

If the magazine cannot be located the next step is to inform the support team. Include 'Magazine subscription-no editions received' in the subject line. In the body of the email provide your full name, school name or organisation if provided and the confirmation message you are registered to receive the magazine.

 

I have received some editions of the magazine but circulation has stopped, what do I do?

Prior to the launch of the Sing Up site in December 2007 a significant amount of users that had subscribed to a temporary registration site, were sent editions of the first and in some cases second magazine as a goodwill gesture for the delays. Thereafter users only received editions of the magazine if they had subsequently registered on the Sing Up site or had been successfully transferred from the previous temporary registration site to the new Sing Up site.

If you registered on the temporary registration site and initially received magazines but are no longer receiving copies, email the support team. Please include 'Temporary registration-previously subscribed to the magazine'. In the body of the email provide your full name, school name or organisation, and an indication of the time when you registered.

 

How can I become the nominated person to receive the magazine?

The nomiated person status only applies to registrations at schools. If you want to become the nominated person to receive the magazine you need to get the current person registered to send an email to the support team as confirmation. Include 'Magazine registration-nominated personnel change' in the subject. In the body of the email, please provide your full name, school or organisation name, and the full name of the person, job title who is replacing you.

If the person has already left the school then you need to get the head to send the confirmation email to the support team and include you as the nominated person.

 

I need the magazine sent to my home address, how do I do this?

You can only have the magazine sent to you home address if you are a music organisation or a freelancer. To update your current details you will need to inform the support team. Include 'Send magazine to home address' in the subject line. In the body of the email please provide your full name, organisation name, and current address. Then provide us with the new address to send the magazine to. This should comprise: Address; Town; County; Postcode.

 

Our school/organisation details have changed, what can we do?

If your school/organisation's details have changed send through the information to the support team. Include 'Update to organisation details' in the subject line. In the body of the email please provide the previous school or organisation details and the new details.

 

 

Data Protection and Subscription to Opt In/Out

How can I opt in to receive emails?

If you wish to receive emails relating to Sing up and related activities including partner sites and did not opt in at the time of registration then simply login and go to the My Sing Up page. From here tick the checkbox next to Email, and then click on Update contact options.

 

How can I opt out from receiving emails?

If you no longer wish to receive emails relating to Sing Up and related activities then simply login and go the the My Sing Up page. From here de-select the checkbox next to Email, and then click on Update contact options.

 

How can I opt in to post?

If you wish to receive post relating to Sing Up and related activities including partner sites and did not opt in at the time of registration then simply login and go the the My Sing Up page. From here tick the checkbox next to Post, and then click on Update contact option.

 

How can I opt out from post?

If you no longer wish to receive post relating to Sing Up and related activities then simply login and go the My Sing Up page. From here de-select the checkbox next to Post, and then click on Update contact options.