FAQs: My Sing Up

Q: How can I subscribe to receive the magazine?

A: Only schools, Music Organisations, Music Services and Freelancers working with primary-aged children in England can receive the magazine.

If you do not fall under these categories, don't fear! Every edition of the magazine is available to read online and all of the songs featured in the magazine are in the Song Bank.

To subscribe to the magazine, ensure that you have ticked the box to receive the Sing Up magazine found under the preferences section of the registration form.
Q: How can I become the nominated person to receive the magazine?

A: As our magazine is meant to be a shared school resource, one nominated person per primary school becomes the magazine recipient (although numerous teachers can register and receive the online benefits!)

If you want to become the nominated person to receive the magazine, you need to get the current person registered to send us an email for confirmation. Select 'Magazine Request' for the subject.

Please provide the current recipient's name, your establishment name, and the full name and job title of the person who is replacing them.

If the person has already left the school, then you need to get the head to send the confirmation email to us and include you as the nominated person.
Q: How can I opt in/ opt out of Sing Up post?

A: If you wish to receive post relating to Sing Up and related activities or currently receive post and no longer want to, please contact us selecting ‘other’.
Q: How can I opt in/opt out of Sing Up emails?

A: If you wish to receive emails relating to Sing Up and related activities or currently receive emails and do not want to anymore, please contact us selecting ‘other’.
Q: I cannot add song to my favourites what do I do?

A: Make sure you are logged in, as you will not be able to add songs to your Favourites otherwise.

If you are still experiencing problems, please contact us. Select 'Song Bank user problems' for the subject line. In the body of the email please include the full details of the problems you are experiencing, as well as your full name, and the name of the school/organisation you are from.
Q: I need the magazine sent to my home address, how do I do this?

A: You can only have the magazine sent to your home address if you are registered under a Music Service or as a freelancer. To update your current details you will need to contact us. Select 'Change of postal address' in the subject line.

In the body of the email please provide your full name, organisation name, and current address. Then provide us with the new address to send the magazine to. This should include: Address, town, county and postcode.
Q: I work in a secondary school, how do I get a copy of the Sing Up magazine?

A: By registering with Sing Up you will receive a copy of the Sing Up magazine. However, please note that this is a resource we developed for primary schools and we are currently unable to produce a secondary version of this magazine.

Note: For Teacher registrations, the magazine is a shared resource. Only one nominated teacher per school receives the magazine. The good news is, two copies are sent per school, ask your school's recipient to see the issues. For further information check out the FAQ: 'How can I become the nominated person to receive the magazine?'.
Q: I've lost my password/ How can I change my password?

A: Don't panic! You can request your password by clicking on the Forgotten Password button found in the log-in Area of the Sing Up Homepage.

You can change your password by contacting us. Select the drop down 'Log-in problems' and let us know your username and what you would like your password to be changed to. We will update and respond to you as soon as we can.
Q: I've received a blank password, what do I do?

A: If you have received a blank password, contact us. Please select 'Other' for the subject line. In the body of the email, please include; your full name, school name or organisation, your email that the blank password was sent to.

Once this has been received by Sing Up and new password will be issued to you and sent to the email provided.
Q: What are my Favourites?

A: There are literally hundreds of songs in our Song Bank. We want you to have easy access to the songs that you feel are relevant to your lessons - or even those you personally like!

The Favourites allow you to save all the material related to a song directly to your computer for use in the classroom. Once you have searched and found the required song simply add a song to your library by clicking on the Add to Favourites icon.

If you are the first person to save a song which is not in the school's favourites, the song will automatically be added to the school's favourites, allowing you to share with your colleagues.