Frequently Asked Questions
Data Protection and Subscription to Opt In/Out
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Funding
How do we get funding for an Arts project involving music?
There are several organizations that you could contact. Firstly, Youth Music. Youth Music is a national charity that distributes funding for music projects for young people aged 0-18 years amongst funding for other Arts projects.
Also try Arts Council England and they may be able to help directly, if not, they will put you in contact with a regional branch of the Arts Council.
How do I access funding for a music programme in singing for primary teachers?
A good first starting point would be to contact your local Music Service. Contact your Area Leader for help getting in touch.
How do I apply for funding for a choral event I am organizing?
Awards for All is a good organization to contact. You can also contact your regional officer at the Arts Council England. Your local county Music Service may also be able to help. Contact your Area Leader for help getting in touch.
Can I get funding from Sing Up?
There are limited funds available through the Funded Programmes strand of Sing Up, so we have strategically funded areas that we feel need the most support, or are projects that can help influence the wider Sing Up programme, meaning more children and singing leaders have access to our resources. We have four main strands of funding which are:
Sing Up Communities - intensively targeting areas aiming to develop sustainable singing.
Sing Up Clusters - linking specialist music, performing arts or media colleges with their cluster primaries through the Extended Schools Core Offer.
Sing Up Flagships - organisations doing exceptional work in singing, representing, developing and disseminating best practice.
Sing Up Beyond the Mainstream - supporting children with additional needs.
Programmes of funding are solicited through a wide range of sources but if you are interested in getting involved with Sing Up, the best thing to do in the first instance is contact your Area Leader. They will help inform you about the funding opportunities available through Sing Up and will let you know if you are eligible for funding.
Is the funding limited to England?
Yes, the funding is limited to England. H owever there are plans to further develop the musical opportunities for children and young people north of the border through the Scottish Arts Council’s Youth Music initiative – particularly in relation to training – in the next few years. Please contact the Scottish Arts Council. Also please contact the Arts Council of Wales, the Arts Council of Northern Ireland for queries regarding funding for those regions.
Can I donate a song to Sing Up?
If you are interested in contacting us about including your music on our website or in the magazine, please contact us.
Where can I get more information about Sing Up?
Please check out our About Sing Up section for more information.
Login and Registration
Why can't I login?
There could be several reasons. First ensure that your username and login match the confirmation email that we sent to you when you registered. If these do match and you are still unable to login, please contact us.
If you did not receive a confirmation email when you registered, please contact us.
Some of the registration options require further verification before your login details can be submitted as registered. If you registered as a music organisation and your organisation has not been approved it is likely this is awaiting review by Sing Up. As soon as this has been completed, you will receive a confirmation email. If your organisation has been approved, this email will contain your login details.
If you registered as a freelancer you need to be approved by Sing Up before login details can be released. As soon as this has been completed, you will receive a confirmation email. If you have been approved this email will contain your login details within two business days.
I've lost my password!
Don't panic! You can request your password by clicking on the Forgotten Password button found on the Sing Up Homepage.
I've received a blank password, what do I do?
If you have received a blank password, contact us. Please select 'Other' for the subject line. In the body of the email, please include; your full name, school name or organisation, your email that the blank password was sent to.
Once this has been received by Sing Up and new password will be issued to you and sent to the email provided.
How can I change my password?
After you have successfully logged in, you can change your password by going to the My Sing Up page. Select Account Settings and then contact us. A new password will be sent to you.
I've clicked on 'forgotten password', but I haven't gotten it, what do I do?
First check your Junk or Spam mail. If you have an automatic filter to delete these emails, check your recycle or trash bin on your desktop. If you do not have any messages in these places, please contact us.
I registered in the past, but I cannot login anymore, what do I do?
It is possible that there may be glitches in the site which may have resulted in your account being temporarily suspended. If you have successfully registered and now find your account is not working, please contact us. Please select 'Log-in problem - existing users' for the subject line. In the body of the email please provide your full name, school name or organisation and your email address which you registered with.
Where can I change my email?
Only the Sing Up helpdesk can change emails. If you have updated your email or simply want to change to another account, contact us. Please select 'Change of log-in email address' for the subject line. In the body of the email please provide your full name, school name or organisation and the current email your are using and the new email that you would like to be changed to. Upon completion a confirmation password will be sent to the new email address.
Why can't I find my school?
To help our registration search find your school, try cutting down on the amount of words you use to search. For example, if you were a teacher at Hatch Warren Infants School, you could try searching for ‘Hatch’. Always make sure you put a space in the postcode you enter, just as it appears on your school address (for example, RG00 4AA instead of RG004AA).
If you are a Secondary School, you should register as an organisation. Because of this, your school won't appear on our postcode search if you try and register as a Teacher.
If you are a school in England and have tried to search for your school using the school name or the postcode and cannot find your school please contact us. Select 'Registration problems-non-existing users' for the subject line. In the body of the email please provide your full name, the full name of the school; school address including town and postcode and your email. Once the school has been added a notification email will be sent to you so that you can return to complete the search on the Sing Up site.
What do I get from Sing Up if I'm not in England?
Sing Up is excited to be able to offer those not in England the ability to register for certain services. Currently you can now access all free resources, including lesson plans, song activities, lyric sheets and basic training information. You are also now able to save songs from our Songs and Voice Box section to your favourites. While you are not able to download these songs due to copyright restrictions, you are able to stream them.
What do I get from Sing Up if I'm a parent?
Sing Up is excited to be able to offer parents the ability to register for certain services. Currently you can now access all free resources, including lesson plans, song activities, lyric sheets and basic training information. You are now able to save songs from our Songs and Voice Box section to your favourites. While you are not able to download these songs due to copyright restrictions, you are able to stream them.
I'm a trainee teacher, how do I register?
Provided that you work in England, select England and that you work with children, then select Freelancer and fill out the form as prompted.
If you are still experiencing problems, please contact us.
I'm a Secondary/ nursery teacher, how do I register?
Providing that you work in England, select England and that you work with children, then select Organisation and fill our the form as prompted.
If you are still experiencing problems, please contact us.
Why can't I see the Awards section?
You can only gain access to the Sing Up Awards section if you have registered on the site as a teacher in England. The Awards section can be found in the top navigation bar in orange. If your school has started your awards journey, once you've logged in, you will see where you are in the journey on your homepage, and in the Awards section. To go to your evidence, select the 'Go to the Awards tool' link in the Awards section. If you are having any problems, contact us.
I'm having problems uploading information to the awards tool, what do I do?
Once in the Awards section, click 'Go the the Awards tool. Once in the Awards Tool click on 'Our Evidence' on the left-hand side of the screen. Then select the category you would like to upload your piece of evidence to from the options; Headteacher, Pupils, Staff (teaching and non-teaching) and Whole-School Community. These are the categories under which you made your plan at the start of your Awards journey. Give a title to the piece of evidence you are going to upload and include a description of what it demonstrates. You can then select the format your piece of evidence is in; web text, web links, document, media file, etc. Web text and web link allows you to either type directly onto the Tool, or refer to a website address. Document and media allows you to browse your computer for the file you want to upload. Make sure any external drives are hooked up correctly to your computer. You can then keyword your evidence so that you can easily search for it later. Remember that the maximum file size that you can upload is 50MB.
Audio files can be in any of the following formats: wma, wmv, mp3, wav, au
Video files can be in any of the following formats: mpg, mpeg, avi, mov
Image files can be in any of the following formats: jpg, jpeg, gif, bmp, png, tiff
Document files can be in any of the following formats: gz, log, zip, pdf, txt, doc, xls
I'm having problems deleting uploaded files used as evidence, what do I do?
To delete a file from the Awards Tool, you first need to click on the 'Search Uploaded Evidence' button in the 'Our Evidence' section of the Awards Tool. Then in the list of the evidence that has been uploaded, you can click on the piece of evidence you would like to delete. You should then be able to see in the menu on the left-hand side of the screen a button saying, 'Edit this file'. Click on this, and you will be able to edit all of the information relating to this evidence file. Click on 'Delete file' in the menu on the left-hand side of your screen and this will remove the file from your Sing Up Awards profile.
I can't fill out the Starting Out forms, the Planning form or the Report forms, what do I do?
Only the Awards Champion for your school can fill out these forms and they must use their own login to the website to access the Tool. You can check and see which member of staff at your school is the Awards Champion by logging on to the Awards Tool, going to the 'Awards Home' page and clicking on the 'Awards Champion' link. If you would like to change the Awards Champion at your school, please contact us and tell us your school's name along with the name of the person who would like to become the Awards Champion. Remember to tell the outgoing Awards Champion that they will no longer have access to the Starting Out forms, the Planning form, or the Report form.
Song Bank
Why can't I download a song?
The first thing that you need to check is that you are registered and logged in as a Teacher, Freelancer, Music Service or Music Organisation, as you will not be able to save or print anything from the Song Bank unless you have done this. You can log in by clicking the button at the top of the menu on the right of the page.
Currently, due to copyright restrictions, downloading songs and teaching resources is only available to those registered as a primary school teacher, freelancer, Music Service or music organisation teaching in England.
However, as a parent, other or someone registered outside of England, you can still access all of our free resources, including lesson plans, song activities, lyric sheets and basic training information. You are also now able to save songs from our Songs and Voice Box section to your favourites. While you are not able to download these songs due to copyright restrictions, you are able to stream them.
How do I download?
To download a song, first make sure that you are registered and logged in. Select the 'Songs' area of the Songs and Teaching Resources, and search for the song you require, refining your search with the left hand navigational bar, as needed. When you have identified your song, select 'Audio Track' from the tabs in the song page, then the type of track you need.
A file download box will appear. Choose 'Save' or 'Open'. If you select 'Open', remember that this will only save automatically into a temporary file. If you would like to save this file onto your desktop, please select 'Save', and choose where on your computer you would like this file to be stored.
By default, the audio file will open the Windows Media Player. You may have to install this player, or select the player you would like to default to.
Select 'Play'.
If you are still experiencing problems, please contact us.
I've downloaded a song, but it won't play!
If your version of Windows Media Player shows an error message when you try and play a song you have downloaded, try opening the song with iTunes. You can download iTunes for free here: iTunes
It's actually much easier to make CDs and playlists with iTunes!
I cannot find a song, what do I do?
The 'Songs' section of the Songs & Teaching Resources highlights songs of the week, seasonal songs and Curriculum songs in our Feature Box!
If you are looking for a particular song, you can search three different ways;
If you are looking for a Warm Up, please go to our Voice Box section where you can search the same way as songs.
If you are still unable to find the song you require, then it is possible we do not currently have the song in the Song Bank. If you would like to recommend a song for inclusion in the Song Bank, please contact us.
What are my Favourites?
The Favourites allow you to save all the material related to a song directly to your computer for use in the classroom.
Once you have searched and found the required song simply add a song to your library by clicking on the Add to Favourites icon.
If you are the first person to save a song which is not in the school's favourites, the song will automatically be added to the school's favourites, allowing you to share with your colleagues.
I cannot add song to my favourites what do I do?
Make sure you are logged in, as you will not be able to add songs to your Favourites otherwise.
If you are still experiencing problems, please contact us. Select 'Song Bank user problems' for the subject line. In the body of the email please include the full details of the problems you are experiencing, as well as your full name, and the name of the school/organisation you are from.
Why can't I print the song?
Check that you are logged in. If you still cannot print, ensure that you have Adobe Acrobat reader installed on your computer. Below is a link to the Acrobat reader:
www.adobe.com/products/acrobat
If you are still experiencing problems, contact us.
Why can't I print the Scorch files?
Ensure you are logged in, otherwise you cannot print the Scorch files. You also need to ensure you have the Scorch plug-in installed on your machine. Below is a link to the latest version of Scorch:
www.sibelius.com/cgi-bin/download/get.pl
from here you will find a detailed explanation for installing Scorch onto your local machine.
Each Song and Warm-Up have the Scorch Plug-in link below it as well.
If you are still experiencing problems, contact us.
Why can't I hear the songs?
Check that you have a soundcard installed. Follow the instructions below to check if you do have a soundcard installed:
If no audio device is found, it will display as 'No Audio Device' and beneath the volume settings will be off.
If you have no audio device you will need to install a soundcard.
If you are still experiencing problems, contact us.
I cannot download audio clips and songsheets, what do I do?
You need to be logged in before you can download audio clips and songsheets for a song. If you are not logged in click on the Log-in (for full access). Once you log in please return to the song you were trying to download and resume downloading the audio clips and songsheets.
If you are still experiencing problems, contact us.
Why are there no lyric sheets?
Every song in the Song Bank has a melody line version of the score, which shows the lyrics, melody line and chord symbols of the song. We’ve provided these instead of lyric sheets, as you can use them in exactly the same way, whilst also following the rise and fall of the melody line against the lyrics as you sing.
Mailing and Magazine
How can I subscribe to receive the magazine?
Only schools, music organisations, Music Services and freelancers working with primary-aged children in England can receive the magazine.
To subscribe to the magazine, ensure that you have ticked the box to receive the Sing Up magazine found under the preferences section of the registration form.
Please be aware by default this box is already ticked so if you de-select this you are opting out of receiving the magazine.
I have registered but did not subscribe to the magazine, what do I do?
If you initially registered without subscribing to the magazine and now want to receive it, you will need to contact us. Select 'Magazine Request' for the subject line. In the body of the email provide your full name, school name or organisation.
Note: If you are a teacher at a school that wants to subscribe to the magazine and another teacher or music coordinator has already registered and is the nomiated person to receive the magazine, you cannot also receive the magazine as it is to be used a shared resource. There are two copies per school, ask your school's recipient to see the issues.
I subscribed to the magazine, but have received no editions, what do I do?
If you are the nominated person at the school and have not received the magazine editions, the first step is to check with your colleagues and the staffroom to ensure the magazine has not already been circulated.
If the magazine cannot be located the next step is to contact us. Select 'Magazine Request' for the subject line. In the body of the email provide your full name, school name or organisation if provided and the confirmation message you are registered to receive the magazine.
I have received some editions of the magazine but circulation has stopped, what do I do?
Prior to the launch of the Sing Up site in December 2007 a significant amount of users that had subscribed to a temporary registration site, were sent editions of the first and in some cases second magazine as a goodwill gesture for the delays. Thereafter users only received editions of the magazine if they had subsequently registered on the Sing Up site or had been successfully transferred from the previous temporary registration site to the new Sing Up site.
If you registered on the temporary registration site and initially received magazines but are no longer receiving copies, contact us. Please select 'Magazine Request'. In the body of the email provide your full name, school name or organisation, and an indication of the time when you registered.
How can I become the nominated person to receive the magazine?
The nomiated person status only applies to registrations at schools. If you want to become the nominated person to receive the magazine you need to get the current person registered to send us an email for confirmation. Select 'Magazine Request' for the subject. In the body of the email, please provide the current recipient's name, school or organisation name, and the full name of the person, job title who is replacing them.
If the person has already left the school then you need to get the head to send the confirmation email to us and include you as the nominated person.
I need the magazine sent to my home address, how do I do this?
You can only have the magazine sent to you home address if you are a registered under a Music Service or a freelancer. To update your current details you will need to contact us. Select 'Change of postal address' in the subject line. In the body of the email please provide your full name, organisation name, and current address. Then provide us with the new address to send the magazine to. This should include: Address, town, county and postcode.
Our school/organisation details have changed, what can we do?
If your school/organisation's details have changed contact us. Select 'Change of establishment/job title' in the subject line. In the body of the email please provide the previous school or organisation details and the new details.
Data Protection and Subscription to Opt In/Out
How can I opt in to receive emails?
If you wish to receive emails relating to Sing Up and related activities including partner sites and did not opt in at the time of registration, please contact us, selecting 'other'.
How can I opt out from receiving emails?
If you no longer wish to receive emails relating to Sing Up and related activities then please contact us, selecting 'other'.
How can I opt in to post?
If you wish to receive post relating to Sing Up and related activities including partner sites and did not opt in at the time of registration then please contact us, selecting 'other' as the subject line
How can I opt out from post?
If you no longer wish to receive post relating to Sing Up and related activities then please contact us, selecting 'other' as the subject line
I have a training query, who do I contact?
If you have a training query, please contact 01634 729 883, or email skillsandtraining@singup.org.
I've booked a course, how do I change the date/course, etc.?
Substitutions:
Substitutions may be made for the same workshop: meaning if the delegate booked is unable to attend, it is possible to send somebody else in their place.
Transfers:
Transfers may be made to a different workshop (depending on places available) up to 48 hours before the date of the booked workshop. Any less than 48 hours notice, the transfer will incur a £20 administration charge.
Help! The website seems so slow!
We are constantly working towards making the website faster for all types of internet connections in all browsers.
Some versions of Internet Explorer, and some high-security connections (like in schools, for example), have controls that block some images and processes on our new website that helps it to work quickly.
If you are at school, you might find that your school network security is blocking features of the website (such as cookies) that enables you to view and download songs and teaching resources. In this case, please talk to your IT co-ordinator about setting your school network to ‘allow all content’ from the Sing Up website.
Our website runs fastest in Firefox, Google Chrome, Internet Explorer 8 or Safari (for Mac users). If you don't have these updates, download them here:
Please note that the Sing Up website is incompatible with most versions of the AOL browser.
The quick-fix way to speed up your Sing Up experience:
If you are still experiencing problems, or would like to ask any questions about the website, please contact us.
Why have you changed the website?
While the old website was fantastic, and many of you were using it regularly, we found that we had a lot more to offer, and we wanted all different types of teachers and leaders to feel that they could engage with singing.
We changed the site to be easier to navigate both in and outside the Song Bank (which we now call Songs & Teaching Resources) as well as a larger offering of Training, access to support and local Area Leaders, Interactive materials, and resources to help you teach your classes!
If you have further questions, please