FAQs

Any organisation or school can become a Sing Up Member and take advantage of Membership benefits:

• Unlimited streaming of our ever-growing Song Bank
• High quality teaching and learning resources
• Unlimited access to our training and advice videos
• An unlimited download allowance to take audio and scores offline
• Unlimited logins for your whole staff team

Find the right Membership for you and your organisation or explore more about what Sing Up has to offer.

On checkout, you may select to either pay by debit/credit card or PayPal or immediate Membership access, or you may choose receive an invoice and organise payment offline (Schools/Organisation Memberships only).

Our entire purchase process is online and all order confirmations, invoices as well as payment confirmations will be sent to you via email.

If you are unable to make an immediate payment and opt to be invoiced instead, you can pay for your order any time within 14 days via:

• BACS transfer - Please use the following bank account details to make your payment: Lloyds TSB plc | Account No: 28333860 | Sort Code: 30-93-43 | BACS reference: Please quote the letters SU and the invoice number listed on your invoice.
• Credit/Debit card - Please contact Sing Up credit control on +44 (0)204 566 9666 to make your payment.
• Cheque (UK/Ireland Customers Only) - Please make the cheque payable to Sing Up and on the back of the cheque quote the invoice number listed on your invoice. All cheques should be sent to the address listed on your invoice. Please note, we do not accept cheques from customers outside of the UK or Ireland.

If you think you have paid but still don't have access to your Membership or if you haven't received your invoice, please get in touch with our friendly Support Team.

The standard Sing Up Membership period is 12 months and needs to be renewed annually. Any users connected to your Membership can check the expiry date in their Account area at any time. Unless you're on a recurring payment plan such as Direct Debit your Membership will not be extended automatically, but anyone connected to your Membership can choose to renew as early as 3 months before the Membership is due to expire.

To renew, simply log in to your account, head to your account area and hit the renew button within the pop-up.* This will lead you to the most recent Membership offers, where you can follow the process to renew.

Renewing early means that we add 12 months to your current expiry date and you will have no break in your access to your Sing Up Membership. We will also inform the Sing Up Admin via letter and/or email well in time so you can make sure you have continual access to your Sing Up Membership benefits.

If you would like assistance with your renewal or if you experience difficulties accessing your account, don’t hesitate to get in touch with our friendly Support Team.

^{* The renewal notification will only be displayed if your Membership is due to expire within 3 months.}

You will have full access to your Membership benefits, as soon as payment for Membership has been received.

If you paid for your Membership during the ordering process, you will have access to all your Membership benefits straight away. If you've chosen to be invoiced, you will need to organise payment and your Membership will be activated as soon as this has been received.

An email notification confirming your order and how to get started will be sent to the individual placing the order.

If you think you have paid but still don't have access to your Membership, or if you haven't received your invoice, please get in touch with our friendly Support Team.

Sing Up is committed to ensuring fair pricing for Membership packages. We base our prices on average usage data collated and compared annually, and on school size. This means that larger schools with anticipated higher levels of usage pay more than smaller schools who typically have smaller budgets and use less content over a 12 month period.

Membership fees pay for royalties due to songwriters, composers, arrangers and performers – we believe in supporting these musicians and in turn, they support the music education of children and young people by working with Sing Up. In addition, £5 from every Membership sold is donated to the Sing Up Foundation to support young people’s mental health and well-being. The rest goes back into the business to enable us to continue adding new content and improving the resources and website for our Members.

Follow these simple steps to sign up with Sing Up:

• Head to Membership Options and answer a few brief questions to find the right Membership for you and your organisation.
• Hit the 'Buy Membership' button on your quote and follow the process to create a new account for yourself, or login if you already created one.
• You'll then be taken through the Membership search. If your organisation is new to Sing Up, you will have the option to create a new Membership account.
• Once you're taken to the basket, proceed to checkout to finalise your Membership order.

You can start exploring Sing Up right away and will have full access to our great resources, as soon as your payment has been received. Look out for an email confirming your order.

Are you the Bursar? – Have a look if your or your school’s finance/office email address is already registered with Sing Up by logging in. If you don’t have a Sing Up account yet, why not register yourself and you can make sure that all communication emails will be sent to you.

Would like to simply join your school’s existing Membership? – Head to the Membership Checker and follow the process to join your organisation.

Prefer trying Sing Up for FREE first? – Create your account and start exploring right away.

If you would like assistance during registration or if you experience difficulties accessing your account, don’t hesitate to get in touch with our friendly Support Team.