FAQs: FAQs (General)

Q: Can schools outside of England but in the UK register now?

A: We are currently reviewing our ability to allow users outside of England access to Sing Up’s fantastic offer and resources. To ensure you are kept up-to-date on these developments, please register with Sing Up, and mark that you are happy to receive emails from us (these are occasional and from Sing Up only).
Q: Help! The website seems so slow!
A: We are constantly working towards making the website faster for all types of internet connections in all browsers.

Some versions of Internet Explorer, and some high-security connections (like in schools, for example),

have controls that block some images and processes on our new website that helps it to work quickly.

If you are at school, you might find that your school network security is blocking features of the website (such as cookies) that enables you to view and download songs and resources. In this case, please talk to your IT co-ordinator about setting your school network to ‘allow all content’ from the Sing Up website.

Our website runs fastest in Firefox, Google Chrome, Internet Explorer 8 or Safari (for Mac users). Please note that the Sing Up website is incompatible with most versions of the AOL browser.

If you don't have these updates, download them here:
Q: Can anyone pay for Sing Up access now?

A: From April 2012, anyone in England will be able to pay for Sing Up membership. We are currently reviewing our ability to allow users outside of England access to Sing Up’s fantastic offer and resources. To ensure you are kept up-to-date on these developments, please register with Sing Up, and mark that you are happy to receive emails from us (these are occasional and from Sing Up only).
Q: How do I access funding for a music programme in singing for primary teachers?

A: A good first starting point would be to contact your local Music Service.
Q: Can Music Services still register?

A: Yes, registration is still available on our site and from April 2012 Music Services will be able to purchase membership. Until then, they will be able to access the Sing Up site as normal.
Q: How do we get funding for an Arts project involving music?

A: There are several organisations that you could contact. Firstly, Youth Music. Youth Music is a national charity that distributes funding for music projects for young people aged 0-18 years amongst funding for other Arts projects.

Also try Arts Council England and they may be able to help directly, if not, they will put you in contact with a regional branch of the Arts Council.
Q: How much does it cost to register with Sing Up?

A: Currently the Sing Up website and resources are of no cost to those who register.

There are different levels of Sing Up Membership, please check out our Membership pages for more.
Q: I can't view your videos

A: We have a whole host of videos for your viewing pleasure; from warm-ups, to informational features. Like many sites, our videos are hosted by YouTube.

If you are experiencing problems viewing them, we recommend checking your internet browser is an up to date version (see Help! The website seems so slow!).

If you are at school, you might find that your school network security is blocking YouTube. We recommend that you speak to your IT coordinator about which sites are allowed and which ones aren't.

If you are still experiencing any problems, please contact us.
Q: Can Organisations still register?

A: Yes, registration is still available on our site and from April 2012 Organisations will be able to purchase membership. Until then, they will be able to access the Sing Up site as normal.
Q: Why are there limited resources and support for secondary schools compared to what has been made available to primary schools over the past 4 years?

A: Sing Up was set up as a National Singing Programme by the Department for Education to ensure that all primary school-aged children have the opportunity to sing every day. Over four years Sing Up has worked hard – with the help of many teachers and pupils from secondary schools across the country – to realise that aim and we are delighted that over 97% of state primary schools are registered to use the site and access resources and training etc. It is only this year (2011-12) that Sing Up has been able to begin to use its DfE funding to extend its work further into Secondary Schools.