FAQs: Using the resources

Q: I can't add a song to my Favourites. What do I do?

A: Make sure you are logged in, as you will not be able to add songs to your Favourites otherwise.

If you are still experiencing problems, please contact us. Select 'Song Bank user problems' for the subject line. In the body of the email please include the full details of the problems you are experiencing, as well as your full name, and the name of the school/organisation you are from.
Q: I can't download songs. What do I do?

A: In order to download, you first need to be a Sing Up Member, and then make sure that the songs you want to download are in your Sing Up Library or that you have enough download credits to unlock them from the Song Bank.

Download credits can be purchased at any point during the year through our Sing Up shop.

Find out more by watching our video tutorial.
Q: I can't find a particular song. What do I do?
A: To find a song you can:
- Search the Song Bank using the search bar in the Songs & Activities area.
- Use the A-Z of songs on the left-hand side to bring up all songs beginning with a certain letter.
- Use the 'Display songs by' selection boxes to bring up songs suitable for a certain Key Stage, subject etc.
If you are still not able to locate a song, it's possible we don't currently have it. If you would like to recommend a song for inclusion in the Song Bank, contact us!
Q: I've downloaded a song, but it won't play!

A: There are a range of playing devices for computers to play audio tracks. If your version of Windows Media Player shows an error message when you try and play a song you have downloaded, try opening the song with iTunes.

You can download iTunes for free here: iTunes.
Q: Help! The website seems so slow!
A: We are constantly working towards making the website faster for all types of internet connections in all browsers.

Some versions of Internet Explorer, and some high-security connections (like in schools, for example) have controls that block some images and processes on our website that helps it to work quickly.

If you are at school, you might find that your school network security is blocking features of the website (such as cookies) that enable you to view and download songs and resources. In this case, please talk to your IT co-ordinator about setting your school network to ‘allow all content’ from the Sing Up website.

Our website runs fastest in Firefox, Google Chrome, Internet Explorer 8/9 or Safari (for Mac users). Please note that the Sing Up website is incompatible with most versions of the AOL browser.

If you don't have these updates, download them here:
Q: What are my Favourites?

A: There are literally hundreds of songs in our Song Bank. We want you to have easy access to the songs that you feel are relevant to your lessons - or even those you personally like!

The Favourites allow you to save all the material related to a song directly to your computer for use in the classroom. Once you have searched and found the required song simply add a song to your library by clicking on the Add to Favourites icon.

If you are the first person to save a song which is not in the school's favourites, the song will automatically be added to the school's favourites, allowing you to share with your colleagues.
Q: I need a quick-fix way to speed up my Sing Up experience - help!
A: If the site is running a little slow for you, here are a few pointers to help:
- Upgrade your internet browser (eg Internet Explorer, Mozilla Firefox) to the latest version.
- Add Sing Up to your browser as a trusted site:
  - Select Tools from the top menu bar. Select Internet Options.
  - In the box that opens, go to the Security tab, and click on the green tick.
  - Click Sites. Untick the box that says Require server verification
  - Enter www.singup.org into the top box and click add.
  - Come back to the website. Select Tools, Delete Browsing History, then delete Temporary files/Cache and Cookies.
  - Return to the website. On your keyboard, hold down shift and Ctrl, and click Refresh in the top browser menu.
If you are still experiencing problems, or would like to ask any questions about the website, please contact us.
Q: What is Sing and Share?

A: Sing and Share is a new way to use Sing Up in your classroom. It’s made of two different areas:
Pure Solo: record your class singing along to their favourite songs, and share the recording by email or burn to a CD.
Lucky Voice: a karaoke-style player where you can build playlists and sing along to backing tracks of your choice.
Remember that you have to be logged in to see the Sing and Share button in the Song Bank!
If you’re having trouble with the players, you can find help for Pure Solo here, and help using Lucky Voice here.
Q: Why are there no lyric sheets?

A: Every song in the Song Bank has a melody line version of the score, which shows the lyrics, melody line and chord symbols of the song.

We’ve provided these instead of lyric sheets, as you can use them in exactly the same way, whilst also following the rise and fall of the melody line against the lyrics as you sing.

You can also display the lyrics in whiteboard mode.
Q: Why can't I hear the songs?

A: It's worth checking that your volume and sound settings are set so that you can hear sounds from other websites or CDs. If you still can’t hear the songs, it might be because you need the latest version of Adobe Flash Player, and even a browser upgrade. Adobe Flash Player is free and safe to download, and you can find it here.